Gulf Coast Pool & Spa

"If you’re thinking about using gulf coast pools, don’t. Here was my experience: the first person they sent out to measure my pool was new and did not know what they were doing so they had to send a second person a week later to do it correctly. Next, the workers who worked on my pool, used MY outside broom to get the water out and then stole it. Third, there is a huge debit at the very bottom of the pool next to the drain. Fourth, I never received an actual contract or any type of paperwork from these people. As I am waiting for a bill in the mail, I never received one. The date on my bill was March 3, 2023. I missed the email they sent me on May 5, 2023 (2 months later) then in July 2023 they charged me a late fee of $100. They made 5 attempts to contact me (3 emails , 1 phone call that I returned with NO answer, and 1 text). All I asked after paying over $6000 was for you to take off the hundred dollar late fee because of your poor customer services. You and your office staff were very passive aggressive. You guys are terrible at customer service. They are not worth your time."

"John, Todd & Greg were great to work with for our pool installation. They were professional & did a great job. I would highly recommend Emerald Coast Pools in Pensacola! We love our pool!!!!"

"Our neighbors had Gulf Coast Pool install their pool last August. They were very impressed with their promptness, quality and professionalism. So when it came time to install my pool I chose them as well. I'm so glad I did. Bill worked with our needs for the quote. When the time came to install, Thomas, Aaron and Tom were prompt to the point of early! Great guys! The install was just as they described. I was having a room addition going on at the same time and my contractor was very impressed at the quality of work they were doing as well. After the pool was complete we had Pool School with Ann. She made 1st time pool owners feel like we can handle this new investment. And shout out to Rhonda who helped us with admin stuff. I can not say enough good about this company. More service driven companies should follow their example."

"Our pool looks fantastic! It came out so much better than we expected. The whole group of people that work for Gulf Coast Pool and Spa is amazing, too. Bill, the owner, was great. He was always there to answer any of our questions and solve any problems. He was always available for us. Donna is great, too. She always answered my emails very quickly and was great to talk to on the phone. Aaron, the foreman, is a great guy. He and his crew was always there on time and didn't leave till that's day's job was done. He even came back after hours to get some things done. Very nice guy. Anne, who explains how to operate the pool, is great, too. She even came out on July 4th to show us some things and to clean our new pool so we could swim during the holiday. Thank y'all so much! We love our new pool. We highly recommend Gulf Coast Pool and Spa! We went to 5 different pool companies in town and was glad we chose them. They do not disappoint."