Budget Car Rental

"I was overall satisfied with my rental experience with Budget. The same associate checked me in and out and was friendly and helpful. The automobile was spotless and smelled nice. My only problem was with the price I paid for the vehicle and deposit compared to the rental company I changed to after the weekend. Budget was the only rental company open on Saturday when I had to make an insurance claim for my auto. I'm certain that the reason for the high price is because you don't have a choice of rental agencies on weekends. Too bad because I wouldn't have returned it, had the price been even close to their competition. This last comment is an edit to the above change from 4 stars to 2 stars because when I got home I received an email from my bank to say Budget added an additional charge of $18 to my already overpriced car rental with no communication about the charge! SMH"

"All and all, the best Budget location I have ever dealt with. Management/Franchise owner is onsite and the professionalism reflects that. Besides the prompt, helpful service, I received a top, notch, late model Mazda with great tires, safety features and plenty of extras to make my trip comfortable. From now on, I will Uber to this location from the airport to pickup my car when visiting Jacksonville."

"Horrible service at JAX Airport. They lied about the availability of vehicles. Renters beware. They will create a whole new rental if there are "no vehicles available, other than ......" Pay attention and don't let them fool you. Make sure the vehicle requires no maintenance."

"Being on your cellphone on a personal phone call while you have customers is very unprofessional! At pick up and drop off the same person assisted us and was on her cellphone the entire time!!! Better customer service would be great!! Very satisfied with the vehicle and pricing though!"

"These guys were awesome! We had a reservation with the Hertz down the street (boooo!) And they didn't have a car for us. We drove over here just to see if they had anything. They found us a car quickly and gave is a good deal. Go here first if you need a car in Jacksonville"