Unique Pet Salon

"Horrible. If i could’ve leave 0 stars I would. To sum up this interaction, the employees are beyond rude and unprofessional. They left my dog with a hole/cut, which made my dog jump when i touched it, and didn’t even warn me about it. I suggest you go somewhere else. I’ve had my pup for about 3 years now and this is the second time i’ve taken him here, and they out did themselves this time. For reference my dog is a shih tzu and he weighs 8 pounds on a good day. The first time, my 4 month old pup came out with a cut of about an inch on his belly with dried blood on it. I chose to find another salon and just have them there in case of an emergency. My regular salon was booked to capacity today and I decided to give them another shot. When i go to pick up my dog, I greet the front desk woman and say i’m here to pick up my dog, they say “Oh, el terrible,” and proceeded to laugh. I ask why, and what he did to be called like that and they proceded to tell me how horrible he behaved, how they had to chase him about the salon with a towel over him to catch him, and further on. I communicated to them how that’s so weird and I apologized because i’ve never received any complaint for his behavior when he’s being groomed. Seconds later someone starts screaming from the back of the salon in spanish, “Que? Hace me el favor, se portó horriblemente mal que hasta la persona que lo dejo aquí dijo que era tremendo pesado.” Mind you, during this whole interaction, the front desk woman is dying of laughter. I step to the side to see who’s screaming at me instead of peaking they’re head over and tell them how my boyfriend was the person who dropped my dog off and he just warned them, as we do every new service place, that he was a very nervous dog and isn’t too fond of new people so he might be a little hesistant at first. They both tell me how that’s not what he said and that again, my dog behaved horribly end was un are able to deal with. I conclude the conversation and wait for my dog to be given to me to get out of the salon. As if the interaction wasn’t HORRIBLE enough, when i get to the car i notice his face is not cleaned or cut and it’s full of eye boogers, the same way i left him. The way they cut his hair was super choppy and even cut him again! They left a little indent/hole on his back leg close to his butt!! I wasn’t told about this when picking him up either."

"This is the last time I bring my pet here. One cut here or there is understandable but my pet was returned covered in cuts and has been in pain all day. I understand sometimes dogs can become too anxious/rowdy but my dog is small and can easily be restrained or held in a comfortable way. In the case where it is impossible to cute my dog's hair, why not give me a call and inform that they cannot perform their services and issue a refund? I can’t even imagine how they struggle with a bigger dog."

"I definitely recommend this place. The groomer, Karla is the sweetest and she did a fabulous job with my puppy. My dog is very anxious and hyper but she took her time to calm him down. Prices are reasonable and the place looked very clean. If your furry friend dislikes going to the groomer, take them during the weekdays. They tend to be less busy, and they work super fast. I was able to wait for him to be ready."