Firehouse Subs Foley

"On 2/5/24 at 5:57 pm I ordered an Italian no mayo no mustard, xtra Italian dressing. An Engineer sandwich reg , and a Mac and cheese. I check the bag as I'm leaving , I couldn't see any so asked if it was in the bag. The unkempt gentleman gave me a put upon look as if it were my fault he didn't put it in there and turned to prepare it. Never an apology. Then when I got home there was mayo on the Italian and no mustard on the Engineer and no pickles with either sandwich! This place has really gone downhill, and with all the choices we have now in Foley for sandwiches, I won't bother going here again.!!"

"I have been a great supporter of this chain for years - the Foley AL 1167 9th Ave, has always been great. Except for today - At 11:52AM order#20018, I ordered 1 Mac & Cheese, 2 Hook & Ladders both large with everything - pickle on the side to go order. Tipped 20%. Subs were barely heated and the the Mac & Cheese was not quite to room temp yet. No big deal - my complaint is - the amount of meat in the sub was about 1/2 what they always have served. At these prices $37.83 - I'll try somewhere else. Jersey Mike's here I come..."

"Upon entering Firehouse Subs in Foley, Alabama, we received their customary greeting. The restaurant was busy with lunchtime guests so we waited in line for a short period of time before ordering. After ordering, we waited at a table while our sandwiches were being prepared. Our sandwiches were freshly prepared and were hot when we picked them up at the counter. The bread was fresh and soft and our food was prepared as ordered. The only negative comment we might have is that the quantity of meat on the sandwiches seems to have been reduced since we first became Firehouse customers several years ago. Still, the sandwiches are very good and we will visit Firehouse Subs again wherever we happen to travel."

"I ordered subs for dinner to be delivered. They got our orders so wrong. Even with the order receipt attached to the food, they still can't verify that it is correct. How hard is it to follow directions. What type of business allows this level of quality."

"Normally this place is decent. Which is why I frequent there for my lunch or dinner stops by the house. Today was no different. I ordered my usual large steak and cheese lite pep and onion. No condiments. When ordering I was cut off by the order taker a few times who was not courteous as the folks in there usually are. Shrugged it off as they had been pretty busy. Got my food in hand got home and this is what I received. Half prepared 16$ sandwich. I called up as soon as I noticed and asked for a manager. I dealt with “Gloria” who come to find out was also who took my order. Who also said she was the shift supervisor. Now that being said. She never once apologized. She just saw oh they probably forgot to finish the meat. As she yelled down the line and asked the coworker rudely if she made the mistake. I asked too just take my name and replace it next time I’m in. She refused, was rude - said you gotta bring it back and the receipt, she was very unprofessional and gave me an o’well approach. She even hung up one me! Because I asked for her supervisor’s info. When I called back, she answer again and still would not answer me. She put down the phone without saying the name. Then a nice gentleman came to the phone and answered “ yes sir I understand. - her name is ——— and to call in the am.” I asked if he heard the way she was talking and to understand that I would follow up. He also understood. -That gentleman needs to be in her job. “Gloria needs to be nicer to customers. Especially when you just sent sub out like this. I will NOT be back for a while. When I do - if she’s there you can guarantee I will not be eating there. Unnecessary and unacceptable treatment Firehouse. Best wishes."