Runner's Depot, Weston

"My family and I use to love this place and Leo always gave us excellent customer service, any pair of shoes we would always come here first, no complaints on customer service. The reason why i'm giving two stars is because their warranty is not good and when it comes to shoes you want protection. I bought a pair On Clouds and within 4-5 months they had teared, and i had only used them lightly so it made no sense for this to happen. when I called Runners Depot to see if I could do an exchange they said they only covered within 3 months of purchase while On Cloud told me they would've done the exchange for me ( i believe they cover your purchase within the year) but that unfortunately since I bought them at Runners Depot I had to go through their warranty so i might as well just buy my shoes directly from the On Cloud website in the future since they have a better warranty. It's unfortunate since my entire family loves to shop here but we rather have a better guarantee in case something like this happens in the future. Wish they would've allowed me to exchange the shoes."

"My experience at Runner's Depot was outstanding. The staff was incredibly friendly. Chuck was attentive, patient and knowledgeable. He made the shopping process enjoyable and ensured I found the perfect pair. I highly recommend Runner's Depot to anyone in need of excellent running gear and a truly pleasant shopping experience."

"When I first walked in, they were a little busy. Everybody was getting fitted for new shoes I was greeted by Guillermo and within a few minutes, he was assisting me with my new Hoka running shoes . It is really amazing that you can find a place these days in American retail. We’re Guillermo and Chuck both know what they’re selling and what the customers looking for an acorn about time to hear your concerns and what you’re looking to achieve with your running game or walking or fitness these guys are totally amazing. Highly recommend. Getting all my shoes from them. I do not shop anywhere else.."

"I went in today ready for my next pair of running shoes. I’m pretty familiar with the process of getting fitted for the right pair and the young man, Vinny, was certainly up to the task. He was encouraging, helpful, attentive, and careful to make sure he listened to my needs so he could make the best informed decision instead of telling me what I need. I think what impressed me most was that after talking for a minute and assessing my feet and pronation, etc, he came back with 5-6 options and specifically held one aside saying, “I think I’ll save this one for last… I have a good feeling about this one.” The very first pair I tried, I thought, “wow, he nailed it first go! These feel great!” It was a hard one to beat, but he let me try in a few more, letting me try brands I’d mentioned loved ones having and loving or ones I’d thought I had an affinity for before coming in. Essentially, he didn’t feel they were necessarily the right pick for me, but he wanted me to have the confidence of knowing I’d tried them and found that I agreed rather than just tell me no those won’t work. I felt very validated by that. Finally, we came to the last pair and I was still so sure I’d wind up with the first pair he gave me to try… he handed me the last pair with a smile and said, “alright, I think these are the ones.” And I joked that it would be hard to top the first ones, until I slipped them on and stood up. I couldn’t believe the fit and the comfort. It’s like he knew just looking at me what I needed, but wanted ME to know we’d tried several so I wouldn’t doubt my purchase when I walked out the door. Vinny knows his stuff and I’m really glad I went to the Weston location instead of the Davie one I’ve always gone to in the past. I’ll definitely be back and will ask for him when the next pair comes around. Thanks, Vinny!"