Walgreens

"I always stop at this Walgreens and never had any issue there, but tonight, a girl on the desk was extremely rude, almost like a police, talking to us, like we were paying a fine there, not even at the post office or police department, this girl has no idea of what customer service is. I believe her twin was also working tonight because there were identical. Someone has to teach this girl to be respectful and nice, and smile,t is not that hard"

"I just had a customer experience that was extremely positive. All due to the sales professional, Cleidy, in the photo department. We, my wife and I with a particular photo issue in which we attempted to seek her input as how to solve. Cleidy immediately demonstrated a leave it to me attitude and expressed immediately, "do not worry, I will figure out a solution." She was calm, so polite and showed he actually cared to solve for this particular photo problem. Most importantly, she was patient with us. Bottom line, after about 5 minutes, she did in fact solve for the problem and provided us peace of mind. PRICELESS PEACE OF MIND! Cleidy smiled throughout the process and made us feel at ease! Cleidy represented the Walgreens' brand exceptionally well! As a result, she provided us a customer experience that far exceeded our high standards! Cleidy was exceptional in her overall critical thinking skills that she deployed in an effort to solve for the problem. As a result, we, as customers couldn't have been more pleased! We left the store as VERY SATISFIED customers! Cleidy truly made a superior difference! Respectfully, Paul and Christina"

"I've never written a bad review for a pharmacy before. But I've been motivated. I had a prescription phoned in yesterday and it was being help up for insurance. The prescription is $11 with goodrx. I called to tell them that I didn't need to wait for insurance. The person on the other end said "you're prescription is being reviewed by the pharmacist". I said I realize that, but it's being reviewed for insurance and I don't want insurance. I needed to pick it up last night. She said the same exact thing in the same tone again. We went back and forth a couple times. I was polite, not rude. She said the same exact sentence with no acknowledgement of anything I was saying. It was the strangest experience I have ever had. This morning - I get an email from walgreens that my prescription is still on hold due to insurance. So I call again. I get a live human again who talks in a rude tone even when she said hello. But I was kind and asked politely. She asked for my name, birthdate, etc. in the most rude and exasperated voice. I told her it was held up for insurance. She just stated "it will be ready in an hour". that's it. My complaint is that whatever is going on at this Walgreens, your employees are very unhappy. For the treatment I received, I'm not necessarily blaming the person on the other end, there is something wrong with their environment. I will be changing my prescriptions to another pharmacy after I pickup."

"This review is for Pharmacy service I came with my prescription 4 pm, the they told me they need 2 hour for prepare the prescription, after that, they told me sorry, we don’t have here…. After 2 hours….. what is this worst service why not said since the beginning that they don’t have the product…. Then they offer to pick up in another Walgreens, they told me everything is ready in the second Walgreens…. But surprise after drive and arrive the next Walgreens said …. It gonna take 2 hours or come tomorrow…. Serious this is the worst user experience in health today"

"Walgreens has really cleaned up their act. The pharmacy had no one hanging around. They have enough staff to handle everything. They were pleasant and courteous"