Firestone Complete Auto Care

"I have spoken repeatedly to management at this location regarding issues with work that is paid for not being completed and making improper service recommendations. Yesterday I spoke at length about these issues with both corporate headquarters for Firestone as well as the regional manager (A.B.) There is a serious problem with the level of work ethic and honesty at this location."

"The first time I visited this place, the service was excellent, and they did a perfect job on my Jeep. However, during my recent visit for an oil change, I felt that the attention given was obligatory. The seat of my car and the radio controls were moved and not left as I had them. Moreover, they failed to reset the oil alert, and I had to figure out how to do it myself later on. I also noticed that the driver's seat had oil stains, and the glove compartment, which was locked, had been opened. Lastly, the sticker on the windshield was placed crooked. I had planned on going to another Firestone location, but the same thing happened there. Initially, I had invested money, but since the second time, everything was covered by the warranty I bought. Sadly, both locations treated me as if it were a favor that I was asking of them. For this reason, I won't be returning. I wish your business all the best, but I won't be coming back."

"Raul is truly an incredible asset to this corporation. I’ve been going here for over 18 years and I am always greeted with such great customer service and knowledge. The whole team is very well put together and works hard to give you the best service and overall great car treatment. I highly recommend it you to go to this location! Look for Raul!"

"Our SUV started shaking really really bad on the way to a family members house when we were out of town. We were able to drop it off that night and leave it there for the next day with a key drop because that was the closest place to the highway. BTW kudos to Firestone Weston for the drop box it greatly helped, since we arrived there after they were closed. I called them the next morning and gave them my info for my SUV. They called me some time later and told me I needed two new tires and an alignment. They tried overselling a lifetime alignment which I wasn't interested in and they kept on trying to convince me to do it. I didn't. Well over $700 later my SUV was fixed with two new tires and a one time alignment. I am really glad the auto was fixed and I felt out of place since I didn't really know the area so just agreed to it. They never really gave me an explanation of what exactly was wrong and they never offered me cheaper tires which BTW they had available. After further research and talking to other mechanics I now realize my issue might have been fixed with just a wheel alignment a balance and possibly just one tire. They never offered that to me. I am happy that my auto made it the following 200 miles the next day but I feel I got a little ripped off. Also who ever I picked up the SUV from just took my money and sent me a receipt to my email. He wasn't really sociable and didn't tell me anything about my vehicle. Maybe I am use to something different in Southwest Florida with my normal mechanic but it is what it is. After everything the SUV does drive great and the issue was fixed."

"Got 4 new tires they finished in under an hour, great price too! Thank you!"