Hampton Inn & Suites Jacksonville South - Bartram Park

"I booked at this location due to it being close to the office I’m supporting. I do not smoke and I do not like the smell of it so this is why I book at Hilton’s, bc of their no smoking policy. Last night I was smacked in the face by the smell of cigarette smoke in the bathroom. I called down to the front desk and was asked a series of questions “Today is Tuesday, you didn’t smell it when you check in on Monday? Do you think it could’ve been from the guest before you?” To all of which I explained that I only started smelling it in that moment and it feels like it’s coming from upstairs. She hung up and call me back stating that she tried calling the room above me but got no answer and she cannot go into the room to investigate bc they have a Do No Disturb sign hanging but that I should speak with Steve first thing in the morning. When I spoke with Steve (the front desk manager) he asked me all of the same questions and even added that this could be coming from outside since I’m on the second floor and over the front door. I explained to him again that the smell came from the bathroom and it comes and goes I guess as they smoke. He got an attitude with me asking me what do I want him to do. I told him I would contact Hilton Honors since he can’t do anything and they can help me come to a resolution. When I left this morning I made sure my Do Not Disturb sign was hanging bc I’ve had terrible experiences in the past with my things coming up missing and when I came back from work my room had been entered and I guess sprayed with air freshener which was completely without my knowledge and contradicted what was told to me last night when they said they couldn’t investigate the persons room above me bc of this Do Not Disturb sign. If you’re looking for a smoke free hotel and privacy when you put up a Do Not Disturb sign, this is NOT the hotel for you!"

"I've enjoyed my single night stay at this property but I recommend they update the televisions and remotes that come with the rooms. My remote had scotch tape holding the batteries in place and the remote didn't properly work. Not sure why this would be in a guest room. The front desk was nice enough to replace it but it was clear that the televisions are dated at this property. This really didn't impact my stay and that's why I still gave a 5 star review. I just recommend they make adjustments to improve guest comfort going forward."

"Such a nice, clean hotel! We stayed in a king suite and the bed was so comfortable. Staff was also very friendly. Will definitely stay here again"

"Awesome hotel and staff! They make us feel right at home every visit. Great location with so many restaurants and shopping around the beautiful lake. Steve does a great job managing the front desk and office. He is always so helpful. Great job team!"

"Great location. Clean rooms. Spacious rooms. Pet friendly. That’s where the good ends. There are plenty of other lodging options on the same street, choose one of them. The front desk and manager were extremely disrespectful and condescending upon check in. The toiletries were not up to the brand standards. Breakfast was worse that the lowest most awful fast food place out there with an abundance of starches, very little protein, processed eggs, and fruit consisting of apples and bananas. Not worth the price. Not up to the brand standards."