Extended Stay America - Jacksonville - Southside - St. Johns Towne Ctr.

"Geena made sure i was comfortable. Checked in and made sure I had everything I needed. Room was nice clean and smelled good. Thanks Geena!! I definitely recommend and will make a special trip back for the hospitality Geena showed while I was there"

"THE WORST POSSIBLE STAY! Horrible place! The windows were screwed shut and the whole room smelled like weed, to the point we were feeling dizzy. The apartament was supposed to have a kitchen, but there were no supplies there. When we went to the lobby they gave us a few plates and said they don’t have any pans or pots. HOW ARE WE SUPPOSED TO COOK? The only light in the bathroom didn’t work, staff said they won’t fix it and there was no warm water in the shower; the sink wasn’t clean, there was toothpaste everywhere around it. We paid for breakfast but when we came to collect it, there was not even coffee left and staff didn’t care to refill the thermoses. We left without eating anything but WE PAID FOR THE FOOD THAT WASNT EVEN THERE."

"Staff very helpful and friendly. Room was spotless. Appliances gently used, but EVERYTHING worked well. Very comfortable bed. Endless hot water. Loved the convenience of a kitchenette."

"Bugs everywhere in the room! I reserved 7 nights and I stayed for only 4 and they refused to give me my money for the remaining 3 nights that I didn’t stay. Terrible experience, I do NOT recommend this place. It was dirty and air quality was terrible as well. I woke up with stuffy nose each morning. They meet the bare minimum. Stay at your own risk."

"The company as a whole has an issue. We ended up at this facility after our reservation was not honored at the original facility with this company we booked. We needed to reach out to the 800 number to secure a room at another one of their facilities in Jacksonville. After two days of significant police presence at that facility we requested a move to this facility. Initially we were pleased. We don't feel unsafe here. Thomas the evening desk clerk has been charming and a pleasure to deal with. The cleaning lady I don't know her name because of a language barrier is very diligent and hard working. The laundry facilities are pretty dirty the soda and snack machine haven't worked since we arrived. It's December and in the 30's so when our heater stopped working I expected some action. After two days I asked about the progress of heater repair. Cavalierly I was told a part was order and could be 2-4 weeks before it comes in. Turn up the other heater or we could move rooms. This would be the third room for a satisfactory stay!! Just a disappointment, especially with the general apathy of this level of service. Would not recommend"