TownePlace Suites by Marriott Jacksonville Butler Boulevard 4801 Lenoir Avenue, Jacksonville, FL 32216

"Reasons to stay here: pet friendly, decent breakfast, location Reasons not to: tv doesn't synch with sound. Ok, but when you ask for help and they say, will have someone come to look, but no one ever does..rooms really need to be cleaner. Things are "sticky" even considering the humidity"

"Honestly I don't really understand where the bad reviews are coming from but I'm just 1 person but to be honest when I first got here. I thought it was a bit sketchy looking. But upon check in and arriving in my room it seems to be ok small nice little kitchen which is not what you get in most hotels you get a tiny microwave in most. Reasonable sized space... everything worked, My opinion so far..I think it's a really nice hotel and It was a pleasure being here. Thanks staff and housekeeping."

"Room is okay, tv placed in awkward position. Floors are dirty. Some of the staff are extremely unprofessional holding private conversations, on the phone at the front desk, while also using provocative language. Staff making too much loud noise by our room before 8 in the morning and I have a one year old. I just can’t believe the lack of consideration for the people who are PAYING to stay here."

"The whole thing is just "meh". Not terrible, but it's no effort put forth to make it seem memorable. I guess not a big deal for local residents, but when you come from out of town, the hotel experience is part of the trip."

"Room: The room was laid out incredibly weirdly so that neither the bed nor the couch had a proper straight on view of the TV. The room was also dirty when we checked in with visible sticky residue on the desk and food gunk on the stove. The room also smelled like fish the entire stay (more than a week); a smell that seemed to linger more heavily in the cabinets. Hotel: The staff were a mix of friendly and non-existent. We requested extra towels and another blanket in the app, and even though it was marked complete, we never got the requested items. Also, when trying to do laundry, there was no one at the front desk to sell soap, even though I could hear them on their phone around the corner. I waited over 5 minutes, and no one showed up. That being said, the staff were very friendly when I ran into them. General: The fitness center was under construction the entire stay. When they say under construction, it just means the electronic equipment is MIA, so no treadmill or elliptical. There was, however, dumbells, a bench, and a yoga mat all in total disrepair. The yoga mat was flaking apart when you touched it, and the bench was literally missing the screws that would hold it together, so it slid around a bunch. When that's all you have access to, it really should be a little bit better off - a yoga mat is literally $20. Aside from the fitness center, the second floor elevator button was just missing for a day? Also, the water for the whole building was cut off without prior warning or notice for an entire afternoon; I understand that emergencies happen, but at least let us know by leaving a voicemail on the phone or something."