Hilton Garden Inn Jacksonville Downtown Southbank

"When you’re gagging from frabreeze in your room you can be assured that the room IS NOT actually clean. Halls have 20 year carpet on top of 20 year carpet. This place is a mess. It’s 30 years past due for an update. If this was a comfort inn I could believe it. This place is kinda creepy from the parking structure to the smells. I honestly have no idea what hotel these other reviewers were staying at but a $6 Folgers “latte” is the cherry on top. Bring sandals and your own towels. High probably the towels and sheets are rarely if ever cleaned. Just gross. One more thing the Hilton honors is literally given the grosses bottled water."

"Okay sure the rooms/carpet is old. That doesn’t bother me! I was upset that the temperature control in my room didn’t work. Otherwise, the hotel was clean and the staff was amazing. The location is amazing as well!!! Don’t let old carpet turn you away from an amazing hotel."

"Here for a work trip. Great hotel with excellent staff. Very helpful! The gym is a huge plus as I am recovering from surgery and needed to do my pt exercises. The gym was well equipped. The peloton bike was an additional bonus."

"This hotel is very nice. The rooms are clean and comfortable, the pool and hot tub are beautiful.. and the staff is super friendly and accommodating. My husband and I stayed for one night on Dec. 8 and we had a great experience all around."