Staybridge Suites Fort Lauderdale Airport - West, an IHG Hotel,

4901 Griffin Road, Davie, FL 33314

"We are staying at this hotel right now. We paid $375 for one night. I call downstairs to let them know that there is no blanket for the pull out bed. I told her it’s me, my husband and daughter. She needs a blanket. They didn’t have one. I was like….. what???? 375 dollars and my daughter has to sleep with a sheet????"

"Starting with the good side, the hotel infrastructure is very good. The hotel is in very good shape and modern. The rooms are confortable. So, why two stars? There was only one person in the staff, a young lady in the kitchen, who was up to the standard of what this is supposed to be. Since our arrival, the experience was a mess. We got there, and the check in was bad. Bad attitude and was never recognized as IHG member. Once we checked in I asked if they had my IHG number and then they just said: welcome and thank you for being a member. And that was just it. Then a couple of days into our stay we called the front desk because we had no soap. They kept telling me to hang on and got me on hold 3 times. My wife called back and someone just told her that OK, she was booking a late check out for the next day and hung up. I went personally to the front desk to see that the person was keeping the phone disconnected to not receive more calls. I asked for the soap and assumed she made a mistake with the late checkout thing (our checkout was in about 4 days). Well, the next day I was called by another person in the front desk asking me why we were checking out if our reservation was longer and also housekeeping asking when we were leaving as they wanted to clean our room. After clarifying, a couple of days later we asked housekeeping to come clean our room, and they never did. Finally, the hotel is constantly full of people camping all over the main floor. Many people get to the hotel at 8 or 9am and they sleep on the couches and chairs in the breakfast area until they check in at 3pm. I saw people sleeping in the breakfast area and guests not having a table for breakfast because of this. The hotel is run in an awful way and the staff is really not up to IHG standards. From the Manager not showing up in one week to 4 people at the front desk looking at their phones, to the housekeeping staff not understanding english and not showing up t clean, I think they should definitely do better"

"The staff are friendly and hard working. The hotel is clean, attractive and well maintained. The rooms are spacious with all the amenities of a small 1 bedroom apartment."

"We were only there for one night, but our suite was just what we needed . Two bedrooms with comfortable beds, two large bathrooms, and a cosy kitchen/living area. The front desk staff were very welcoming and helpful. Complementary breakfast was delicious and appreciated as we had to head to the airport airport early to catch our flight home. Definitely would say here again."

"My travel group uses Staybridge wherever we go because they have been consistent across the board. This visit was not any different. We know what we are getting. This is a nice hotel. It is always modern, clean, employee friendly and the rooms are spacious with no funny smells. I appreciate the bathroom having a glass shower door instead of a shower curtain. There is a full kitchen in every room. Who wouldn't love that. It comes in handy without a doubt. The beds and pillows are so comfy. I also appreciate the ottoman in the bedroom. It's easy to sit and get dressed if you need it. The closet had an ironing board and laundry basket with extra blankets. The most wonderful part about this hotel is I never hear anyone running around making noise. That is always a plus. My one and only complaint is there is a huge air vent at the top of the wall facing the bed closest to the window. The air coming out is arctic no matter what you setting you pick for the thermostat. If you want to stretch out in the living area there is a couch and a desk with a TV."