Country Inn & Suites by Radisson, Tampa/Brandon, FL

"My daughter left her 21 year old stuffed animal in the bed by mistake. We called the same day we checked out and they blew me off and said well if they find it they will call. I called back the next night and they said it wasn’t found. It was 100% left in the bed. Yes that was our mistake but the communication and customer service could have been better."

"I honestly have no complaints. We have no complaints..well the only thing that was off but not that big of a deal was the door keys didnt work our whole stay. We tried changing the keys a few times and everything but I think it was just the actual door thing that wasnt working. So one of us always had to be in the room so the other could get in. Me my husband and our 12 year old daughter have stayed here a total of 5 nights I believe. We are still here until Friday. The room is spacious for all three of us and clean. We are in the king bed suite..We haven’t gotten up early enough for the breakfast so I can’t comment on that part but everything else is good. The front staff is always helpful as well. Especially the young girl with short hair. She is really sweet and you Can tell she loves her job..We really like this hotel. It’s in Brandon so In the middle of everything. The 7 eleven across the street is very convenient as well. Bed is really comfortable. The couch/bed isn’t too comfortable but they never are no matter where you are. 5/5 stars.. would for sure stay here again."

"My first night there I'm greeted with roaches in the room. The room looks exactly like the picture however the furniture is very dirty. Housekeeping didn't come through to clean after I explained to them that there were dead Roaches on the wall. I was assured someone would be out and that never happened throughout the time I was there. When I left the roach was still on the wall. It is not my job to clean dead roaches up. The room was not worthy of the price. Front desk staff was very friendly"

"I stayed there this pass weekend 9/16, to meet up with an old friend that was coming up from Cape Coral and then to go to the Bucs game on 9/17. It was pouring when I checked in, traffic was horrible, nervous emotions, just a stressful drive up. But I walked in and Sierra was working the front desk. A very sweet, helpful young girl. I can't say enough about her and how she made it an easy and calming check in. She was so bright and smiley, very sympathizing and caring about my situation, totally made everything better just in the 10-15 minutes that we talked! I went on up to the room waiting on the others to arrive and she called up to my room and asked me if everything was okay and okay with the room. That was such an awesome gesture. She was just amazing and I wanted her managers to know how she made everything so at ease! Thank you Sierra! The room was okay. It did smell a bit old and moldy, but it was fine for what we needed and the short time we were there. Wasn't too impressed with the breakfast though, but no biggie. Thanks for the stay!"

"We came from the West Coast to Tampa for my mother in-laws funeral. Walking into the hotel lobby smelled some obnoxious scent of disinfectant and something else. The hotel looked fine online and close to the airport. Our room 338 was filthy, the carpets were dirty, a handprint above the toilet and along the window , the sheets we didn't trust but saw no signs of bed bugs. Lifted the sheets and the mattresses had stains, only two towels for three people. The toilet was leaking leaving yellow stains, the tub was splitting some on the side with black stuff. White particles were falling from the ceiling. My husband asked the night manager for clean sheets and towels and he said they didn't have any. He asked another employee to clean our room and she wrote down full cleaning. We had been at the funeral all day and expected a nice clean room. NOTHING!! So my husband asked for towels at least and finally was given some. They already had our money and no bed bugs thankfully so we stayed. Some of the staff were nice but where is the PRIDE AND INTEGRITY of caring for your paying customers? I don't understand the mindset. NEVER AGAIN! Don't stay here.."