Extended Stay America - Tampa - Brandon - East

"This place is BY FAR the worst hotel to stay in. Do not believe the hotel photos online unless it was written by someone who did a one star review. The hallways smelled terrible, the room smelled absolutely terrible, the floor was never once swept/the dirt on it literally seasons the bottom of your feet like chicken (brush off your feet before getting in bed), the bed sheets is not clean whatsoever, the towels are DISGUSTING (swapped ALL towels out for “clean” ones and the “clean” ones were filthy and stained, went to Walmart and bought my own towels), the shower area you will have to yank/break the part to keep it on shower mode instead of bath mode, the tub does not drain, the whole shower was filthy, the shower curtain was not washed once in its lifetime, and there was no hairdryer in the room. In conclusion, DO NOT BOOK THIS HOTEL, IT IS EXTREMELY DISGUSTING AND YOU WILL BE DISAPPOINTED. The only plus was Courtney who works on the late night shifts and he had EXCELLENT customer service, shout out to him."

"During my recent stay at Extended Stay America on S Falkenburg in Tampa, FL, I was thoroughly impressed by the exceptional level of customer service provided by Courtney. His remarkable social skills were evident from the moment I checked in, as he greeted me warmly and efficiently handled my reservation with meticulous care. Courtney's professionalism and attention to detail truly elevated my experience at the hotel. Not only did he ensure a seamless check-in process, but he also went above and beyond to address any inquiries I had, demonstrating a genuine commitment to customer satisfaction. His ability to anticipate and fulfill the needs of guests reflects his dedication to excellence in hospitality. Courtney's exceptional service undoubtedly left a lasting impression and significantly contributed to the overall positive atmosphere of my stay. In summary, I highly commend Courtney for his outstanding performance and commendable demeanor, making my visit to Extended Stay America a truly memorable one."

"This is literally the absolute worst hotel I’ve ever stayed in, and I’ve been in lots of hotels all around the United States. specially for an extended stay in America and I’m very very disappointed. It smells so bad in the hallway in the rooms are not much better. Everything is filthy. Very very disappointed. You guys need to do better. On top of that I went to get some water around 1 o’clock in the morning because they don’t have anything downstairs besides halfway working vending machine and there was nothing that was open. All the gas stations were closed even though they were 24 hours."

"We booked online, when we arrived the front desk told us they had trouble with their online booking and our reservation was canceled. That we needed to call and book over the phone. So we did and they told us they had one room left, more money then we paid online. We had no choice so we booked. We got to our room which smelled strongly of urine. The stove was missing a knob, blood splatter on the walls, the couch was tore up badly, and the room was dirty. That was the tolerable part. Then we discovered there was a terrible outbreak of black mold all over the bathroom. Needless to say we left. They did refund my money once I called customer service however they didn’t seem to care at all the condition of their rooms."