Aloft Orlando Downtown

"Checked into room 211 in February 2024. Room was apparently made up but sheets had definitely not been changed and one bed full of hair (dog hair?). Further, the shower gel was empty, which of course one discovers only once they are IN the shower. The hotel itself is nicely designed, decorated and appointed but without the associated basic housekeeping service, I cannot recommend it."

"I booked a room through an online third-party company and completed payment in full at time of booking. I just found out that I was charged TWO additional times directly by this hotel, using the credit card that I provided them for incidentals. I even advised the front desk clerk that it was prepaid upon check-in, which he acknowledged. Hopefully moving forward they will implement procedures that will avoid this so other customers are not blindsided by being triple charged for a one night stay. Now I am the one who is stuck dealing with my credit card company to rectify the situation. At the very least, the hotel should’ve contacted me to notify me of their mistake. Won’t be staying here again unfortunately."

"Great hotel (furniture in lobby needs some shampooing to get out stains), great customer service (we were able to check in early), & great atmosphere! Location is in walking distance to multiple restaurants/eateries and 7/11. MCO airport is 23 minutes away, there's a ramp on the side of the front entrance for easy luggage accessibility as well as handicap and they also have handicap accessible rooms that are quite nice & roomy."

"First and foremost the front attendant commented on our last name in a negative manner. The employee next to her picked up on my husband's displeased look and offered him a third drink voucher. Later we found out that he mistakenly gave us a third key card for the room. My husband went down to ask the same lady that made a comment about last name and she was rude. She told my husband she had no idea what he was talking about, even though she was right there when the exchange happened. The pool was freezing. The room was dirty. There was hair on the towels and in the fridge. Furthermore, there was an unknown substance smeared on our table. When I talked to the front desk woman about the situation she said she would note that for housekeeping. I then asked for wipes, which she gave me to wipe the surfaces down. The one thing I will say is that the rooms are very spacious and well laid out. The employee who offered us the third drink voucher also helped us with our suitcase after he punched out for the night. That was much appreciated. Lastly, we thought staying downtown would be cool but it was very noisy and you hear all the traffic and party goers. For being ambassador elite, this experience was really not up to par. We do not recommend. The Courtyard by Lake Nona was awesome and would be a better alternative!"

"Great location near camping World stadium. Joel at customer service went over and above to provide us with excellent assistance. Printed a map for us to go to a free shuttle! Everyone working here was friendly and helpful. Room was comfortable, great pillows, nice view. Great location. Highly recommend. Thank you Aloft!"