Jos A. Bank

"The staff was very RUDE and unwilling to assist. I’ve visited this particular location in St Towns center multiple times and received the same treatment. Even when I did receive a respond it was cold and unwelcoming. I’ve debated recently if I should leave the brand or just not return to this location I’m still undecided. If you’re from corporate and you’re reading this, please do better at this location."

"Where do I begin. My husband and I are getting married in two days and our experience with the St. John’s Towncenter has been nothing but a frustrating experience. We opted to go with JOS to purchase his tux at the St. John’s Towncenter, so we scheduled the appointment and arrived to said appointment early. After waiting for 20 minutes, we were greeted by a gentlemen that had no knowledge of the tux options. The attitude was “sure that’ll work”, not “these are your options for this particular tux.” He had no answers for our questions..How do you not know what pieces come with a tux? Regardless, we put on a good face and ordered the tux with faith things would work out. The day came to pick up the tux. After waiting 30 minutes for the store to “find” his tux, his jacket arrived larger than what was tailored for. We ordered the groomsmen black suits, instead they were given black tux’s. Lastly, he was given two different dress shoes which wasn't realized until today (2 days before our wedding) because the stitching is very similar. Do yourself a favor and avoid this location, or simply save your money and loaths of headache and go to Men's Warehouse. Wedding suit's and tux's are expensive and requires attention to detail. You WILL NOT find attention to detail at this location. Save yourself the frustration."

"Don’t shop this location. Angel told us that they would expedite our order at no charge but didn’t document it and come to find out it didn’t arrive for 7 business days and delivered to the store instead of our house without a tracking number. Had to call and confirm it was delivered and they said yes, but no one called to tell me I could come and get my order. After confirming the jacket had arrived by calling the store myself, When we went to pick up the jacket, it had a tear in it and they had to reorder and start the whole process over again. This was supposed to be a jacket for a wedding that now already happened. Won’t be returning. Shop men’s wearhouse instead."

"We visited Jos A. Bank in Saint Johns searching for a tux for my son as his prom is coming up. We had the pleasure with working with Tyrese. He went above and beyond helping us find the perfect suit for my son. I will diffently be back to buy my next suit from him!! Thank you Tyrese!"