CVS

"I've never had a negative experience here. Always have scripts ready and call when they are. I've read a lot of bad reviews, but I go there a lot as my mom needs several meds and have always had a good experience."

"If I could give this CVS location some minus stars, I would. I was waiting at the drive thru and there are 3 cars in front of me; waited and waited. I finally got off the line and went inside thinking that it would faster, but to my surprise there was three other people in front of me;m. As I waited and waited, I mheard different conversations behind the counter on which cookies they liked to bake or liked best dilly dallying around and couldn’t find customers’ prescriptions. Silly conversations continued while customers, including myself, were getting annoyed waiting on line. I could see that there was plenty of workers behind the counter and non of then acknowledged that we were even there. They had one register opened and finally another cashier decided to open. It was my turn to go up and decided to get out my Caremark card to show the cashier and to make easier for her to look at my last name printed on the card and on myself so I didn’t have to spell it out. She looks at the card and says “we’ll, do you have a birth date”? Sarcastically. I said “I’m here aren’t I”? Gave my birth date, she got my prescription, I paid and not a thank you or an apology out her mouth. It is terrible how they treat customers even at the window by a different attendant. A CVS district manager should view these terrible reviews and do something about this place."

"I was cautious visiting here with all the bad reviews and - for some reasons at least - I can understand what people are disappointed with as the staff are not friendly or warming. However, I'm here on holiday for two months and I needed a steroid spray for really severe hay-fever that I have constantly. I showed the pharmacist a photo of the spray I get on prescription in Ireland and he looked at the photo and had one for me in a few seconds. I was relieved to say the least."

"Again as the below comment, if I could rate it a 0 I most definitely would! This place is appalling with how they handle customers, especially ones that are calling in regarding PHARMACY ONLY! Unfortunately, the moon lake location is closing so I had to transfer here. I called 4 or 5 times and got transferred to a full voicemail the first time after them picking up the phone and heard, "put it on hold". I called 3 or 4 more time sand got pushed to the same thing. I understand that they are changing their calling system but come on! I had to call the front of the store and speak to the manager and they had to go back to the pharmacy to say something to them and then automatically the voicemail was cleared so I could leave a message. This will be the last time that I will ever fill with this pharmacy or CVS in general. The past two times I needed a prescription filled I have been told it wasn't due yet for a 30 day refill when it was over 30 days. I am not sure what happened to CVS or if it is just in this area but the pharmacy reps have gotten really depleted of customer service. I hope this helps other people avoid these chain places that have lost their companies grounds they were built on. I have never had such issues with prescriptions until recently."