Express

"Bedson was a great help, of my multiple times shopping at express he has been by far the most helpful. Great service makes for a great experience."

"Rickey was so awesome I took my little brother in to get a suit for homecoming knowing nothing about men’s fashion and he helped with everything, was so sweet, and patient the entire time. My brother feels much more confident now after Rickey’s help."

"Ricky went above and beyond for me. I called about a couple pairs of socks I needed for a wedding. He was able to locate me 4 more at a nearby location. Customer service was excellent! Will definitely come back and shop."

"My recent visit to Express at the Broward Mall was not a pleasant one. I went in to return some items that I got from the Express store at Pembroke Lakes Mall. I had my receipt with me and both the items (and the only items) on the receipt. The items that I purchased were BOGO Free but I was returning both, so in that sense, I should be getting a full refund. However, the employees at Express did not understand that. The store associate that started the return process gave me a refund of $119.99 when I paid $129.39. She handed me the return receipt and started to walk away when I asked her why there was a difference in the return and purchase price. She stated that it was because I made a donation of $10, but I indicated that it was a $1 donation which does not explain the ~$8 difference. She then stated that it was because the tax is not refunded, which again does not make sense as I was returning everything I purchased so it should be refunded. She then called over another associate, Ika, who was beyond rude. She came up, looked at the receipt and started making excuses that it was a promotion of BOGO but I explained to her that I was returning everything so the promotion should not matter. Ika then also said it was because the tax isn’t refunded. I tried to ask for a reasoning as I was returning everything, but she just looked at me and said “the tax is NOT refunded,” dropped the receipt and walked away. As they were being rude and not willing to help, I took the receipt and left. I then contacted the Express Customer Service number and was told I should have received a full refund, tax included. I typically would not care over a few dollars, but there is a principle of getting a full refund when returning products and a proper way the employees should have handled the situation. Instead, they did not understand what was going on, made excuses, and made me feel like I was bothering them. It was an upsetting experience and the employees were very unprofessional. I would not recommend Express if these are the employees they have as associates to represent them."