JD Sports

"Walked into this place and it was like transporting into a different world, the music, Ambiance, shoe selection and even the air felt different! Haha I’m serious though, what a great experience! I had never been to a JD Sports before but My Kids & I will certainly make them my store of choice moving forward!!! (4Pairs just isn’t enough, haha) We’ll be Back!"

"If I could give a O for the stars I would it was the worst customer service ever I had a girl trying to act like a man screaming at me in front of my 7 year old son she claimed to be the manager I went to the store to exchange a pair of shoes I won and they give me the wrong size in the box I got a 6 Y and a 7 y they are known for doing that mistake all I was asking for a exchange it refund for other shoes but she wanted to take it to the next level as well she was dress real unprofessional Tattos All over her neck arms body my son was like dad is that a guy or girl how loud she was screaming and raising her arms up and down as a professional manger I would of fixed the problem and corrected the right sizes for the shoes customer are the ones that are always right she needs to be thought better customer service and take anger management because of her jd lost a good customer I spend over $1000s at a time I hope to hear back from jd sports and they correct her for what she did thanks"

"I had a terrible experience with this store. First, they forced me into a shoe that I told them did not fit, though the sales rep insisted it did and said that if it did not fit, just bring it back and return it. After one day wearing the shoes, I determined it did not fit and brought it back to which they exchanged the shoe no problem. They then forced me into another shoe which I still said did not fit (was too big this time)-- sales person again said the same thing, bring it home and try it out and if it doesn't fit bring it back. I brought the shoe back and the store says they refuse to refund or swap because the shoe has been worn. Not only was I advised/pressured to make the purchase and bring it home, I was mis-led regarding the "45 day return policy with a receipt". Customer service in this store is non-existent. Employees sit around laughing with one another and not servicing the customers in the store. On second thought, perhaps this is preferred as when I did receive help it is what led to this horrible experience. 0/5 stars, will be disputing with my bank."

"Decently ran JD better ran than their sister store in Sawgrass but still needs improvements. Izzy is extremely cool and level headed I like how she does release producers BUT it’s getting out of hand since the “Saturday only” release schedule. People are now getting to Broward Mall earlier and earlier Saturday morning or sometimes even Friday night to camp out. Something bad will happen soon reminds me of the Aventura Mall camp out days in 2010-2012 era. Besides that there is a lot of backdoor action which I get happens, but let’s say for example there are 3 customers in the store. And the assistant manager magically brings two highly anticipated sneakers from the back for 2 out of 3 of the customers and tells the 3rd that they are sold out when the 3rd was the first in the store and asked specifically about that model of sneaker. Customers 1 and 2 the proceeded to bring back food for the same assistant manager moments later. All love JD, let’s just move with more discretion if you going to do shady stuff. It’s a sneaker store, where the motive is to sell sneakers. And honestly I think JD cooperate needs to think about doing all releases via app, like every single anticipated release."