CVS

"You can have a variety of products in this place. However, if you need the pharmacy you will face some challenges. I saw many clients being mistreated, because some people on the staff are incapable of having the basic manners. Ingrid was one of them. When I arrived with the prescription she did not asked if it was an insurance. It was my first time and I am not familiar with the insurance system. So, as a normal person without the information, I asked her about the system. She said just go to the other side. I asked again why and she was like ‘other side’. While I was in line she misstreated another customer and didn't apologize. There is no problem directing me to the direction they needed to go. The problem is the inability to explain how the insurance process works. I wonder how difficult it is to spend 1 minute and explain the system to the customer. I understand the lack of employees in Florida, but hiring professionals with this level of behavior for such a renowned pharmacy makes me wonder about the training they receive. Tyra was the person who explained the system to me (thanks!). I hope the boss is aware and sees what happens on camera. At the end of my service, as you can listen in the video, I had to explain to Ingrid that when a customer is not familiar with the system, it is part of her job to explain, because it is easy to do it."

"Everything is bought out. Pharmacy staff is just wants us cattle out of here. They are not nice. Your computer systems are messed up. My saved FSA card is always missed or declined because the old one keeps showing up. My old email keeps showing up. In pharmacy my email disappeared. Really not impressed with this store. I cannot see how it can sink any lower. Running out of pharmacy’s to change to. But this one always takes at least an hour of my time."

"The African American girl who works in the pharmacy has really bad customer service. I went to pick up my sons medication and she asked for his DOB, and I provided it to her and she hangs up the phone and starts to eat her food and begin chatting with her workers. I said “hello” because I’m watching her to see what the problem is and a very friendly Indian lady comes to assist me. I understand we all have bad days but being kind costs nothing!!! Employers should really focus on training in customer service a lot of people lack it!"

"What to say about CVS at The Fountains in Dr. Phillip's? This is my neighborhood CVS. It is a 24-house store and always get great customer service. The company has upped their game with the coupons and makes it easier to mix and match products. The pharmaceutical staff is very nice and patient. Sometimes it takes long to get a product if you are a walk-in customer but usually they remind you when your refill is ready several times. They offer many things they didn't used to before, so it's more of a convenience store with a pharmacy and a Minute Clinic for ambulatory services. Great job!"