CVS 4354 Northwest 23rd Avenue, Gainesville, FL 32606

"Stopped yesterday and waited for a truck to move and when I moved ahead, the pharmacy was CLOSED????? Drove up and have been waiting over 15 minutes and there is a truck behind me. What happened? CVS has gone so far downhill. I have the app and they continue to send me things I don't want. WHY DOES EVERYTHING GET ROUTED TO VOICEMAIL? I'm sitting here and they can't find my prescription!? I received a text saying it's ready a few hours ago! Can this place be more incompetent? I have had to move to 3 different parts of Gainesville and have used 4 different CVS's. This particular location is the worst when picking up medication. They're unorganized and the last time I was there waited forever for one prescription. Some man who felt he could beg the pharmacist to fill his prescription while EVERYONE waited. It states "We do not fill prescriptions while you wait" which is because EVERYONE had to wait for one person. I have one prescription to pick up today. Going through the drive through. No one wears a mask anymore."

"The worst pharmacy in Gainesville. There's no way to speak to a human over the phone. The automated phone system thinks the current date is two month's prior so I cannot order my prescription. The only option is to leave a voicemail message for someone to call you back and it gives you about 10-seconds and then hangs-up on you. This has become a regular inconvenience for my family and therefore we will be changing pharmacies. CVS has downgraded greatly."

"I would give zero stars if I could. There’s no longer an option to speak with a live person. You’re given the choices of going to a voicemail (my calls are rarely returned) or using their app (which does not work on my phone & never has). I am beyond frustrated and just need my medication. This is insane. How are the elderly supposed to navigate this system? I’m never returning to CVS again after this refill."

"Calling to talk to pharmacy is like pulling a tooth. Worst experience ever. I don't want to leave my information on a voicemail. What is wrong with you CVS? Get a better system or lose business. I already spread the knews of this. Get a better system because putting someone on hold is way better than giving them fake hope and than having them leave a message in the end. SMH!!!!"

"Was changing my medication because of money reasons. Switched to a flex pen from a pump. Im a diabetic. Was sold the flex pens and never was told I had to buy the needle tip for the pen. When asked to fill them was told my insurance would t cover them and the ones they do cover weren’t in a 50 mile radius. Was told to order 3 months supply to get my one months supply. Absolutely out of order. Went to the cvs closer to my home and they had the needles I needed in stock with no prescription needed. Talked on the phone to pharmacist and my doc and all your pharmacist could say was I don’t know. You hire unprofessional people to do your medications. 3 People in fact. Middle eastern woman to be more exact. Don’t remember her name but i honestly could care less at this point. Then they decided to cancel my prescription the next day as it was filled already at my new CVs. Had to wait to get corrected. Very frustrating and terrible experience 0/10."