Hilltop Ace Hardware

"I’ve gone to Ace, and primarily this location, for most of the 23 years we’ve lived in Clermont. This week I rented a carpet cleaning machine to clean one bedroom. While checking out, the cashier was helpful and honest, making share that I knew if the machine wasn’t returned clean (suggested hosing off the brushes), that $15 of my $35 deposit would be withheld. Upon returning the machine 24 hours later, the young woman checking in the machine, who was pleasant and helpful, sought the opinion of the “Associate Manager”, who was clearly irritated by some other situation. She harshly acknowledged that the cleaning fee would need to be withheld, which given that we have 2 German shepherds, I was OK with due to the amount of endless hair they shed and I did not detail the brushes that closely, just hosed off as instructed. The issue arose when my transaction was closed out and I only received a $10 refund of my $35 deposit. When the pleasant cashier asked the “Associate Manager’ about the issue, stating that “Stewart” had told me I would be subject to a $15 cleaning fee, not $25, the response she received was “well, you’ve gone this far, it’s too late now.” It’s a shame that $10 and the “big box store” approach of this manager, have lost a dedicated Ace customer and family."

"Long time Ace customer, but the Clermont location does not compare to others in terms of customer experience. Do not recommend. ------------------------ Thanks for the below reply. I'd never heard of not being able to exchange an unused product before, and know for a fact that I've been able to do this at the WG location. The item I was hoping to exchange was suggested to me originally by another employee there, but it turned out to be the wrong size. I was already frustrated over having to take time to get back to your store for the swap, so this felt like adding salt into the open wound. Because I had no use for the product, I left the item at your store along with my receipt. I've already purchased the correct size elsewhere. ACE has my address on file, and sends me things in the mail often. Ace could resolve this without me having to spend another 45 minutes traveling to your location and back to process a $15 return."

"This place is the best! I must have been there 10 times over the last 3 weeks and every time I went someone helped me, and they didn’t just point me to the right aisle- they gave pointers about using products/tools, warnings about potential problems, and never once were condescending despite my obvious confusion at times. My project started as a minor bathroom update which turned into a much bigger project than expected but with their guidance I was able to pull it off! Thank you."

"I needed some screws. They had an entire box which was a much better deal than buying them individually. Quite a large choice sizes and styles. Especially a lot of stainless steel fasteners."