The Hartford

"I have a insurance Short term disability, because I am staying in Leave Absence, and My Doctor send the information for Mental health, and he's send the information for email and fax, but my claim number 41441200 is denied, because they are told me, my documents in blank, but my Doctor send the information completely not in Blank, they are very confused my doctor, My Doctor is Dr Felipe and they are told another's doctor name! Now the attendant told me my information is completely and stay under revision, but she's respond me , do you need wait your documents revision, in site still denied!? I think so, when I waited for supervision my documents, do not denied, and wait supervision!? I would like they are help me, and not make me confused and stressful, because I don't like talk to lawyer for help me! Almost 1 month, they are don't call me, for talk to me about my documents! And they are very confused for help me?!"

"After having open heart surgery they cancelled my policy and did not want to reinstate my policy. I was hospitalized for more than 3 weeks. This is how a company that targets customers over 50 years old treat us. I thought this company was different, I was with Direct General for years and never had an issue like this, STAY AWAYYYY FROM THIS COMPANY!!!! Bunch of crooks!"

"Zero stars actually! Like your typical insurance company they will look for verbiage or loop holes to not pay out on a claim. It’s honestly pretty sad. I’ve never had an insurance policy like this (just normal health ins) but 2 of my co workers recommended it and I have 3 active children so I though what the heck. Well! I ended up needing. A couple years after having the policy…. I’m 43 years old I have never broke a bone in my life. I fell and broke 6 bones in my foot sprained and partially tore my ligament. However in the manner that I tripped and fell it does not meet THEIR definition of an accidental injury. Which it absolutely was and definitely caused bodily injury. I needed surgery. They denied the claim stating one thing and then denied my appeal stating another thing!! Really ridiculous and sad. I’ve been non weight bearing for over 2 mths has 2 pins in my foot for 6 weeks. Still unable to work. And of course when a policy like this could help tremendously they are your typical piece of $#!% company. The entire process has been difficult dealing with Hartford. Very upset with this situation can’t wait to terminate this policy and spread the word to save your money and just get an a policy with Aflac. (Coming from someone that never writes reviews! Not negative ones anyways. But I am honestly so upset and just don’t understand how companies can get away with this kind of customer service!)"

"Working on short term and long term claims since October. Communication is nonexistent to both me as well as my doctors. I get told they send things to my doctors to find out nothing got sent, mail sent to me with nothing recieved, forms had to be filled out well over 3 times before they recieced it, only to have to tell them what was on the forms and there was no communication between short and long term. They had no information after they got my case and no communication with my rep. Every call goes to voice mail and it took over a week to answer a yes or no question by email only to find out I was lied to about what they needed and had to get all my med records from short term again. Very unset that I'm forced to deal with them at all."

"The worst. They sent a year's worth of paperwork (*when the account said paperless) to the wrong address. There was never any notification of anything. They consistently got the parameters of the policy wrong and then failed to let me know there was an account discrepancy. Then they sent things out to a collection company for a separate bill they invented for a policy I never asked for (when all my payments were on automatic processing). They are also significantly more expensive than others I've found. Trying to get anyone to service the account involves being on hold for hours and then being told it's a different department, then holding for more hours. NO customer service. DO NOT DO BUSINESS WITH THIS COMPANY - EVER"