Quest Diagnostics

"Quick experience. Highly suggest you book an appointment."

"I arrived 2 minutes early from my appointment. I pushed the link they sent me to check in on my phone. I sit around in there till 7:30. Nobody acknowledged my presence. So I go to check in on the the kiosk in their office and it tells me I'm and did I have to reschedule. The one employee I spoke to was not helpful. Obviously Quest made a mistake. Despite all the technology they still messed it up. I guess I'll try again tomorrow. I feel like I'm jerked around. Returned today in afternoon Everything was perfect this time. Afternoon is better."

"Over a year ago I had a doctor send an order for bloodwork to Quest. I never went to Quest to get blood drawn for that doctor's request because I ended up without insurance. This week, I went over to get bloodwork done from a new doctor. Unfortunately the doctor didn't send the order electronically so I had to go home and get the paper. My fault completely. So I brought the paper in and the lady at the front desk took it and asked me about my insurance. I left thinking all was well. This morning I get notification from my old doctor's office that the test results were in. THESE IDJITS SENT THE INFORMATION TO THE WRONG DOCTOR. I wonder if they even did the tests that my current doctor wanted since they apparently COMPLETELY ignored the hard-copy order that I brought in. How COMPLETELY incompetent can you be? I wonder if the results are even accurate now. Not to mention you can't even call to speak to the folks in the office. Every option on their phone farm leads to a recorded message. If you want to talk to a human you have to call some generic "customer service" call center and talk to someone that's not even familiar with the situation. IMO that's customer DISservice. I sure hope my new doctor let's me go to LabCorp to get my next bloodwork done. Maybe they can handle simple clerical procedures effectively since Quest apparently can't. And a couple of hours later the Quest office that I went to calls me back. The lady said I'd have to come in and get my bloodwork redone. FOR THEIR MISTAKE???? I don't know how much free time they have in their schedule but I work and don't have time in my schedule to come in for another appointment to fix THEIR mistake. I surely hope I can go to LabCorp in the future but if the doctor requires Quest I'll most certainly go to another office where they hopefully have a better grasp of keeping simple clerical procedures straight."