Quest Diagnostics

"Awful, I do not recommend to anyone. Stay far, far away. My phlebotomist was very nice but that is where the positive review ends. Check in was a hands off disaster. Witnessed a patient having to flag down someone's attention at reception when her name was in the system incorrectly. The person who came over to the window to "help" her said, "well when they call the wrong name you can get up and let them know so they'll correct it." Um, what? After my blood draw, I ended up passing out (blood pressure drop/glucose drop, we'll never know because no one had the ability or urge to find out). My phlebotomist called for help from her coworkers and no one responded. In fact, a couple of them were extremely rude to her when she was trying to help me. She was the only one that offered any kind of assistance, everyone else ignored us or stayed far away. When my husband arrived to take me to the hospital he couldn't find anyone to tell him where I was so he just walked into the back and kept going until he found me, barely responsive, in a chair by myself. Even he was disgusted by the fact that literally no one was near us or paying any attention. I cannot be the only person that has fainted after a blood draw. How do you not have any kind of system or supportive care in place for that moment? Ended up in the hospital for a couple hours on monitors."

"I give this location 2 stars only because their check-in for scheduled appointments was seamlessly fast and easy. However, the blood draw was the worst experience! A phlebotomist is trained to be accurate and gentle…clearly, mine was either not trained properly or simply didn’t care about inflecting pain. After missing the vein, then digging to align, she admitted to her mistake, withdrew, then drew from my other arm. It was extremely painful, my arm was swollen at the injection site, and throbbed for hours."

"I had a disappointing experience with this Quest Diagnostics location. Despite having a scheduled appointment, I was made to wait for over an hour. To add to the frustration, they continued to accept more patients only to inform me later that their system was down. The staff displayed a lack of communication and courtesy."

"DO NOT USE THIS LOCATION. Lizzy (sp?) talks about patients in front of other patients (hello HIPPA). She is incredibly rude, condescending and not empathetic to the fact most of us visiting are in fact sick. I have witnessed Lizzy several times violating HIPPA. There’s an older women with long blond hair that I believe is the lead here- she allows Lizzy’s behavior. The last time I was there I made a comment to the lead that Lizzy was rude and she did not acknowledge my complaint. I [unfortunately] have had countless labs done over the course of the last 6 months and have made these observations over time but encountered Lizzy’s attitude twice personally- once she complained to me about other patients while drawing my blood. The second time she directed it at me, amidst me in tears of pain only trying to ask a question. Other patients watched her scold me publicly and then every single one apologized on their way out in disbelief that she would act in such a manner. There is no need to be rude to walk ins- we understand appointments are appreciated but sometimes we get same day orders from doctors and then there are no quest appointments left. I have often seen this location refer walk ins to the lake Mary clinic because they simply don’t want to take them. They literally won’t make eye contact if you’re a walk in and leave you waiting much longer IMO then needed (yes, I understand appointments take precedence but again, I’ve only had this problem at the international location). Lake Mary blvd is always busier but I will go there because they are always helpful, respectful and efficient. They went over and beyond last week helping me get my lab orders resent from my doctors office because I refuse to come back to this international location- I did not want to be embarrassed again by Lizzy. Dont expect that type of service here!"

"I mistakenly made an appointment for a different location and only realized it when I checked in and my name did not appear on the board! I spoke with Tiffany and she was able to help me check in as a walk-in. I am so happy she was there! Tiffany was super friendly and even helped me with my insurance info. I will not go anywhere else. Thank you Tiffany!"