Aspen Dental - Ocala, FL (Silver Springs)

"EFFFFFFFF the absolute heck out of Aspen Dental. They are NOT in your corner. I got sent home from one job and had to call out of another because of a cracked molar that half fell out. So already a financial loss. I have been in so much pain and nausea for the last 24 hours. Yesterday I scheduled an appointment with the office on the boulevard. I had to have an emergency prescription called in and was so dizzy from lightning shooting through my skull. My dad had to drive my medication to me. I make it through the night and through the morning with no sleep and show up to my appointment. And they have cleared their schedule, but would gladly see me on Monday. I said no I have an appointment, and the little girl behind the counter said well they cleared their schedule. That’s why you were able to make an appointment online. I said that makes absolutely no sense clearing your schedule means you can’t make an appointment. and she said well we can see you on Monday. Meanwhile, there’s five other people in the waiting room I guess waiting on an appointment with no dentist. So now I have to drive two hours to LUTZ on the interstate, dizzy in pain because of the incompetency of this company.  They offered zero explanation and did zero to try and make it right. But instead wanted me to continue my pain for another five days. I called 11 other companies in Ocala and none of them were able to offer a same-day extraction because it was so late in the day. I’m thankful for their honesty but I trusted Aspen with my time and got screwed over had I made an appointment with anyone else yesterday. Now I can’t pick up my son from school or spend time with him tonight, so I’m missing out on that as well. Don’t trust Aspen Dental with any emergencies. Take your business somewhere else, they obviously don’t care about your pain, discomfort, or safety."

"I went into Aspen Dental today. I had broken a tooth and needed my teeth cleaned. Everyone was so kind and made me feel at ease with my treatment. Highly recommended"

"Worse company I've ever visit. I had a dentist in Massachusetts for over 20 years, and I never had any issues. She took care of all my dental needs with the same insurance I've had for years. I moved to Florida last year in April, and I came to this dental office to schedule a simple follow up appointment, and the first thing they did was, take a ton of unnecessary x-rays and charged me a ton of money, all I wanted was just to continue my yearly cleaning, to get that appointment, I had to get another evaluation after, I had already got one with the first appointment, then they suggested a deep cleaning, I went with the flow and got it done, and to schedule that cleaning the office manager kept on pushing a bunch of unnecessary dental tools, like electric toothbrush, etc. expensive dental mouth wash, I ended up paying over $200 dollars on my second visit mostly on stuff that shouldn't be sold on a dental office or force in to the patients, a dental office shouldn’t be use as store. After they got away with selling all the stuff, that I could’ve purchase elsewhere for less, they schedule the appointment for the deep cleaning, I got it done, then I schedule the next routine cleaning, and it was cancel shortly before the cleaning, because there was a balance, I paid what they told me, I re-schedule the cleaning, and when I got there, they wanted to charge me again the same amount that I had already paid. They keep resubmitting the same claim to the insurance and of course, they are not going to pay, so they wanted to charge me again. I wasted my time once again and I couldn’t even get my cleaning done. So, I had to call the main number and there was a mistake, they wanted to charge an amount that was supposed to be in the network discount or needed to write-off according to insurance EOB. Someone is not doing their job properly."

"My experience was from being to the end today, was really good experience. Everyone was professional, kind, nice and informative. I have to go back in a few weeks and I'm not worried about it at all, because they are professionals, caring, kind. Makes your visit so much better"

"I will never set foot in another aspen again. This corporate dentist is only interested in your money. I had an exam done and was informed I needed a deep cleaning and quoted me an absurd price. I was told by a friend aspen is well known for trying to sell deep cleanings. The staff was rude too. Not friendly at all and the dentist was even worse (forget her name)Terrible bedside manner and made me feel ashamed about my teeth and lack of money. I left this office in literal tears. I do not recommend aspen!"