Family Health Southwest Mobile

"I love this location. They feel like family!❤️❤️❤️"

"Unfortunately the doctor here is a liar. I wouldnt have written this review if the doctor would have just been honest. I recently moved to mobile and needed to get my prescriptions filled. I have my bottles and decades of medical history/paperwork to back it up. I called to make the would fill them. Unfortunately for the doctor they didnt know i am fully aware of Alabama law regarding my medication and Ive recently lived in Alabama. The laws have not changed. I was told my 1st medication (an analgesic like tylenol) would have to come from a pain center, this is a lie! I was told my 2nd medication would have to come from a psychiatrist, this is a lie! Both can and have (in the last several months) been prescribed by a regular family practioner. I understand if you just want to say no, thats fine. Just dont lie and try to trick people to make your point. This is a testament to putting themselves before patients."

"Personable and friendly staff; they reflect well upon Dr. Grant who is a true people person. UPDATE...When I first visited the staff took my payment on the sidewalk due to the Covid-19 regulations; I was told a receipt would be mailed. Yesterday I phoned and left a message; no call back. Called today (7/30/20) lady acted like it was my fault said it had been so long she'd ask billing to fax me a receipt. Still believe medical/dental staff are 100% great. Front desk people are not as efficient or personable. Get your receipt before you leave if you need one for Social Security or other reasons."

"First, couldn’t get anyone to answer the phone so I could make an appointment so I had to walk in. I was told I couldn’t be seen til the next day. So I set an appointment up for 9 am for the following day. I was 30 minutes early for my appointment. It took an hour after my scheduled time to get a room. Now it’s been 45 minutes in the room. I could see having to wait an excessive amount of time if I was a walk-in. But I was scheduled. The nurse practitioner was really nice and thorough though."

"Have been trying to get wic changed cause my son is allergic to the milk they had him on since Friday. Friday they closed early Monday the system was down and since it's the last Tuesday of the month I can't go in the afternoon and no one is answering the phone when I was told to call to see if the system would be up. I have been calling since 8am and still no answer. With all the people who need job you figure the ones that have one there would simply answer the phone. My son is pooping blood and can't seem to get him changed over. I have 6 cans of formula I can't even use."