Bento Sushi + Poke

"A Letdown at Bento Sushi + Poke: A Review My dining experience was far from what I had anticipated, and unfortunately, it left a lot to be desired. The establishment, which promotes itself as a purveyor of fine sushi, missed the mark on several fundamental aspects of a satisfying dining experience. **Customer Service: A Missed Opportunity for Engagement** One of the most glaring issues was the lack of customer service. In an era where dining is not just about food but the experience, they seemed to forget the basics of hospitality. Despite opting for self-service, there's an expectation of minimal interaction, especially in a setting where chefs and customers share the same space. The complete absence of engagement—no greetings, no acknowledgment, not even a simple 'thank you'—felt cold and unwelcoming. This oversight turned what could have been a warm, inviting dining experience into a transaction devoid of any personal touch. **Sushi Selection: A Surface Variety** The restaurant boasts a diverse sushi menu, but this claim doesn't hold up under scrutiny. Despite a seemingly extensive list of rolls, the variety is superficial at best. The options quickly reveal themselves to be variations on a very limited theme, fitting into just one or two categories. This lack of genuine variety is a significant disappointment for any sushi enthusiast looking to explore a range of flavors and textures. **Portion Size vs. Price: An Imbalance** The portion size of the rolls further compounds the issue. They are surprisingly small, particularly when you consider the premium pricing. This imbalance between the amount of food and the cost is jarring, making it difficult to justify the expense. Dining out, especially at a sushi restaurant, is expected to be a treat—a balance of quality, quantity, and cost and unfortunately fails to deliver on this front, which left me feeling short-changed. **Sushi Quality: An Unpleasant Surprise** Perhaps the most disappointing aspect of the meal was the sushi itself. The rice, arguably the cornerstone of any sushi roll, was flavored in an unconventional manner that was, frankly, off-putting. This unexpected taste overshadowed the quality of the ingredients, making the rolls difficult to enjoy. Sushi rice should enhance the flavor of the seafood and other components, not detract from it. This fundamental misstep in preparation was a significant detractor from the overall quality of the meal. **Conclusion: Unlikely to Return** Considering these factors—the stark lack of customer service, the illusion of variety, the poor value for money, and the disappointing quality of the sushi—I find it hard to recommend. The dining experience fell short of expectations on many levels, and with so many other options available, I see no reason to return. For those seeking a memorable sushi experience, it may be wise to look elsewhere, where the balance of quality, service, and value is better maintained. I hope they take this genuine feedback and make positive changes for a better dining experience in the future."

"Updated Review: I have had many opinions of this place throughout many expirences. The staff here has stepped up the game as far at customer service goes. Not a huge fan of everything on the menu, but the Mt. Fuji roll and the special mex roll have been fantastic when I have been served them. Definitely worth going to if you know what you like, and are looking for some quick sushi. Special shout out to Rolland, who took care of me and my family."

"I just feel like the food is all tossed in a box. This was my 2nd time trying it but the more you eat it the mushier Everything taste, nothing has its own popping flavor. My bowl was $22 but not worth it at all. Way overpriced for not so good food."

"It was awful. I love the downtown Orlando location, so when I saw there was a location in Winter Garden I was excited to go. The menu is extremely limited. There is no seating, and good luck finding a table at the end of the building by the brewery or outside (it was raining the day we went). I was told it would take 10-15 min to prep our food - it took 30. I ordered a signature bowl - it literally had 4 ingredients: about 3 cups of white rice, 4 large slices of cucumber, a few tiny pieces of avocado, and some spongy raw fish. The fish did not taste good and had a weird texture, so that left me with 3 ingredients. I took my daughter and her friend. There were 3 of us. We each ordered a bowl and a drink. The total was over $75. Unbelievable."