KFC

"You taste more the grease than the actual chicken. $20.35 for 8 mini pcs of chicken ... Such a steal."

"This place needs to be torn down and rebuilt. The dining area is as filthy as the bathroom. I thought employees at dunking doughnuts were rude. This place is worse. Food is bad everytime. Where are upper management don't you even care??? I go to the kfc in palm harbor totally different."

"Do not Uber from here. Per drivers, it's a common practice for this location to allow orders and cancel. I've experienced this twice. Second time, the driver was told there was no manager on duty and they were shutting down early."

"SUMMARY: Inept manager, food that was overcooked and inedible, inaccurate order, hours of operation incorrect online, manager and customer service rep unable to issue the full refund that I deserve. Let's start with the fact that you don't empower your managers or customer service reps to be able to make things right for an unhappy customer. Before ordering from my local KFC in Dunedin, FL, I checked their hours of operation. Online info said they close at 10pm. I checked because my son got off work at 9pm from a nearby retailer, and I thought it would be easy enough to swing through and pick up some food on my way to pick him up from work. He usually rides his bike, but it was pouring all day so I drove him. I placed an order online with the intention that 1) the food would be available - none of this "Oh, we're out of fries/nuggets/biscuits", and that 2) it would be freshly made and hot. Well, my first mistake was ordering from KFC. The food, when we got it home, was inedible. The nuggets were dark brown, dry, and hard enough to break a window. The secret recipe fries? Nope. We got mashed potatoes with gravy instead. Yes, I ordered the fries because they're actually good, and since you got rid of popcorn chicken, the fries are our favorite thing on your menu. Unfortunately, we didn't get those. The sauce cups that were supposed to be included? Nope. Didn't get those either. I called the store twice, and no one picked up. I was livid so, in a nasty downpour, I drove back to the store with the food because it wasn't yet 10pm, and I thought I would be able to walk in, give the food back, and get my refund. You know, like you can do at any other store or restaurant in the United States. But guess what... the store closes at 9pm, not 10pm. How is it possible that a national corporation owned by a Fortune 500 company can't get their website right? I had to pound on the window and door like a lunatic to get someone over. Finally got the manager to the door. He was, by the way, the person who didn't check my order before giving it to me earlier. More likely he did check but didn't care. He informed me that he wasn't able to give a refund, and I had to call the 800 number. I asked him how he, as the manager, could let food of such poor quality go out the window, and the only thing he said, "Uh huh." He should be fired. I dumped the bag of food and two drinks in his hands because I was not going to put that garbage in my or my son's body. I called the 800 number and 20 minutes later, after answering way too many questions about the food and the service, after being put on hold 3 times, I was informed the only thing the customer service rep could do was create an incident report and send it to leadership to investigate whether or not I should receive a $21 refund. ARE YOU KIDDING ME? This corporation is willing to lose customers over $21. I have been a regional trainer for Hilton. The corporation, not one of the franchise hotels. I've been a manager at Hilton, Little Caesar's (when I was 19, by the way), and have been self-employed for two decades. Never have I experienced (or even heard of) such a terrible "the customer is always wrong" policy. Now I have to wait for someone in "leadership" to read the report, investigate, and determine if I'm entitled to my $21 refund. Utterly ridiculous. You should be ashamed of yourselves for putting a customer through this. Frankly, I should receive a full refund plus another $100 for the time expended dealing with your corporations terrible policies, awful food, and uncaring manager. The only person in any of this debacle who deserves an ounce of praise is the customer service rep who kept her cool while I vented at her on the phone. She deserves to work for a company that actually cares about their product, their staff, and their customers. Unfortunately, that company isn't KFC."

"This kfc is total trash! Don't ever go here! I ordered a $20 fill up box and they don't have original recipe just extra crispy. And the extra crispy chicken is old and stale. The nuggets don't have any meat it's just breading. The fries are soggy. There is nothing acceptable about anything they gave us. Also got tenders and a bowl and it's garbage just like the people who work there. I spent $33 just to throw it In the trash. This location should do the city a favor and close. Disgusting food served to people because that's how they feel about their customers if they can get rid of their customers they won't actually have to do anything. Well you achieved your goal. I'll never go back and if I can warn someone else from going there then that's what I'm going to do. These people don't deserve a pay check they should be docked pay for their unacceptable excuse of what they call food and push onto their patrons. I'm disgusted by how horrible everything is. And of course they can't even give a receipt. Thus showing how incompetent every person who works here is. Never again you pieces of trash!"