CAVA

"Food was great but the Customer Service was horrible. My first time going and I was greeted by workers who just stood there and expected me to know how to order and didn't offer to help. The second girl who was black and had a handkerchief on her head looked like she hated her job and didn't want to serve me . I asked to try something to see if I liked it and you could tell she really didn't want to help me. It was a shame. As a supervisor and some who has worked with people most of my life I'm not sure why people keep hiring these types who can't smile and do their jobs and understand we are paying their paychecks. I hope the management pays better attention to the workers ."

"Food is fantastic. Food is also clean/real and the portion size is consistent and about perfect. Flavor is good and their named bowls make it easy. Cava is quickly replacing Chipotle as my go to place when eating out for reasons above. Prices very reasonable too. Not much to dining room, but plenty of seating and tables aren’t too close together. Line has never been excessively long while I’ve been there. Was annoyingly slow once."

"Recently my wife and I went to enjoy a meal at one of our favorite restaurants. We were both super excited to enjoy a nice meal as we usually enjoy the great atmosphere of the restaurant as well as good variety of food. We were greeted at the door by a nice young girl who was working at the register however once we started to place our order it went downhill from there. The base area where you order your rice was extremely empty and we had to wait about 5 minutes just to get some rice and then once we made it to the meat section of the bowl making process we were treated extremely poorly by a women who we think is a manager. I believe her name was Jaime. She seemed very rushed and was sloppily throwing toppings into our bowl. When she barely put a scoop of feta cheese in my bowl I kindly asked for more which she rolled her eyes and walked to a mini fridge. She then proceeded to slam the different containers on the counter as she changed the cheeses out. Then after our food looked super sloppy the girl at the register was trying to see what type of meat was in our bowls but I guess couldn’t see, so she asked the manager who did our toppings what was in it, in which the manager rolled her eyes and ignored her, The cashier then proceeded to wait for an answer as the manager seemed to be completely disregarding her. I then had to speak up and say that I ordered Lamb Meatballs which the cashier thanked me. She proceeded to be super kind to us and even talked us up to ordering an order of pita chips (which she had made fresh for us) and which were really good! We sat down and started to enjoy our meal when we overheard the manager telling the cashier to wipe tables down (however we can hear in her tone of voice that she was being really rude) The cashier then started wiping tables down with a look of defeat on her face. My wife and I just felt so bad for her that when she got closer to us with her bucket we asked if she was ok which she answered she was with a smile. All in all as good as the food may be, the service from this manager and the way she talks to her workers is truly unacceptable and makes guests feel uncomfortable."

"I am a regular customer here and usually NEVER have a problem. It has gone so downhill in the last 2 months. Started out with missing items here and there like sides and sauces. We wrote off the past few bad experiences thinking it was just an off night. They were small items no big deal, even though it put me out a few dollars here and there, we still really loved the restaurant. Tried again last night 12/15/2023 and I absolutely will NOT be back. The rude, condescending older women at the front last night is the main reason I will not return. My boyfriend went inside to grab our pick up order and made me check the bag in the car before we left to make sure nothing was missing, since it had become common for missing items. We were missing the free pitas that come with the entrees if you request them. When my boyfriend told them at the counter the lady basically yelled "THE COMPLIMENTARY ONES?" which embarrassed him but he said yes and she ROLLED HER EYES at him before she gave them to him. I'm sorry, free or not, if I order it and it's supposed to be included and I'm paying $42 for two people to eat, I expect to get what I ordered without an obnoxious attitude. Everyone else working there was friendly besides this one women. I read other reviews and it's seems like other people also have been having the same problems with staff being unfriendly and missing items. The food was also TERRIBLE which has NEVER been an issue at all. I was ice cold clumpy rice. My boyfriends salad had giant chunks of the bottom of the veggies (they're always usually shredded) and his meatballs (that we paid extra for) were missing. My bowl where my only protein was meatballs only had 2 meatballs (it is usually at LEAST 4, as you also pay more for this protein) in the whole bowl which was half full! This is very unfortunate because we loved Zoe's and then when you guys first reopened as cava and now we honestly will not be back. I requested a refund on the companies page but have yet to hear back."

"Cava was quickly becoming my favorite restaurant anyway, but my experience today solidified that as fact. Right when we walked up we were greeted and served by Olivia V., who made our whole night. She was so personable and made ordering so fun and easy, exactly the person you'd want as the face of your company. She made it feel like a fun dining experience. All her recommendations which we ordered were absolutely *delicious*, instant favorites. I loved the lemon chicken bowl, and the pita wrap was full to the brim with goodness. The crazy feta spread & fresh lime lemonade are unmissable. We can't wait to come back with more friends & family. You've got to try this Mediterranean bowl place, it'll blow your mind."