Quest Diagnostics

"Made appointment using automated phone system and arrived on time. I entered my drivers license and insurance card into the express kiosk and was taken back as soon as I sat down. The tech was polite and efficient. Couldn’t ask for a better experience. One suggestion for improving the experience; (when getting your confirmation number when you use the automated phone system to book your appointment)would be to have them text it to you because I had nothing to write it down with. Fortunately, I didn’t need it but if I had needed to reschedule my luck would be out. They won’t let you reschedule without it so it could’ve been a problem."

"Awful awful awful, the appointment scheduling doesn't work, the automated system will tell you it made your appointment but when you show up you won't be in the system and have to manually check in and wait. There are no human beings working at the check in to even help you resolve any issue. This business should be completely shut down it's terrible."

"Lisa was absolutely fantastic!!. Always happy to go here to have my blood taken. Didn’t even feel the needle!!! Most of the bad reviews here are to do with the check in process (normally where people don’t have their info) and not the staff. Quest should put a highlight on customer satisfaction and not rushing people in and out, that’s what people remember when they go to a blood clinic. The Staff are great! But It’s a shame a few of the other staff left who were great too. If Quest don’t retain the good staff a place can go downhill very quickly. Think of the bigger picture Quest and make the check in simpler for people who may struggle with technology."

"I was expecting not nice expensive as I saw reviews before. But everything was good. Staff attended and helpful. One thing if you need to take two appointment for yourself and some one else, use 2 different phone numbers. Because when we came they could take just my mother (we came together and I schedule appointments for both of us from the same number). But staff understood situation and helped us."

"Great Quest location! I’ve been to another one but this one was nicer. I love the computer check in process. I’m a difficult person for most places cause I faint with needles and blood, and they were totally accommodating with me! They brought me to a reclining chair and let me stay and relax until I wasn’t feeling lightheaded anymore. If you are a fainter or get queasy like me, this is a great place to go for your tests!"