Quest Diagnostics

"The lady was extremely rude. Told me last appointment is 340pm . We were there 328 pm Wouldn’t see my daughter at all for her blood Work"

"I like coming here always clean appt alwas on tome the ladies are so nice quick and clear about what there doing they have great attitudes never a bad visit awsome to have great service."

"I came here for a drug screen and normally they fit you in their schedule if you don’t have an appointment not this place. I had to set an appointment which was 1:20 is what the screen said then later in the day it some how changed To 1:40 . One lady was very rude to me. Without customers they wouldn’t have a job. I wouldn’t come here if I was you .the woman’s name was Tami."

"All of the lab technicians are friendly, courteous,kind and gentle. The waiting room is never crowded and you get in and get out quickly. Great lab."

"I booked an 10:20 appointment, arrived at 10:10 and checked in. I saw my name on the list as a next person who would be served, so I sat there waiting. It was very slow that day... then a lady came at a much later time, probably around 10:20-10:25 signed in and her name popped up BEFORE me as her appointment was 10:10. So basically, this lady is about 15-25 minutes late but get serve BEFORE me!!! I do NOT think it was FAIR that someone who was responsible like me, who came early for my appointment, and get served AFTER to someone who irresponsible like her. I spoke to the person who took my blood who named is Sandi, about the situation and she said she just followed what the system told her what to do. She was the one who called her in and even told her that "oh, you are late!". So she did recognize it and is she a robot just to follow what system told her without knowing wrong and right? Either she or the "system" would it is right to "purnish" the responsible people and "reward" the irresponsible people? I did go to a location on 52, and got in late before, and they refused to take me in because I was late and they had to serve others...I took my own responsibility and took it in as a lesson and this was why I have been on time or early since then. I know it is best to blame on the "system" but there must be someone who control/fix the system (office manager, programmer) so thing can be fairly treat people. Sound like a small issue but it is a big deal for me because I am the person to be affect on the receiving end. Everything will cause the ripple effect...Because of not being treating fairly, I spent 20-30 more minutes to wait there, which delay my work, while all I did was starting my day as a responsible person! If you really care for what I bring up here, please fix your "system" either your program or you procedure of dealing w/patient. Reward responsible people and don't let them to be purnished by irresponsible people!!"