Gerber Collision & Glass 11200 Alpharetta Highway, Roswell, GA 30076

"UPDATE: found out they didn’t replace my wheel either.) Took 4 months to get my car back when it was suppose to be MAYBE a month had to go in person and found the car in the back completely forgotten about when they told me it was at Hyundai. Got it back and they scammed me, didn’t even fix the grill it’s still completely cracked after they told me they would fix it. It was extremely dirty aswell, handprints on the windows, for some reason there is an extra 100 miles on it? Why would you drive my broken car that much if you didn’t even fix it. I will be pursuing getting this problem fixed, they have a history of ignoring so if they do that I will involve everyone. Awful company do not waste a dime with their horrible team"

"It took this particular Gerber location 3 1/2 months to determine that the car was totaled. In the meantime, I am paying for a rental car. They would never return my calls as promised by the store manager, and when I was able to contact someone to get an update, I was told it would be ready very soon, within 5 to 7 days. I would call again, and would be told that some thing else was found to be wrong with the vehicle and they were sending it out for diagnosis. The store manager told me and my insurance company that would they would reimburse me for some of the car rental. After that, they never returned my calls. I was finally able to contact the regional manager who told me the store manager was fired because she wasn’t doing her job properly and that he would make sure I was reimbursed for some of the car rental and I should send him all of my bills. Now, he won’t return my calls either. I would never recommend this location."

"We needed ~$400 worth of simple cosmetic work. Once they took our vehicle, and without our knowledge, they got the insurance company to approve over $1,800 worth of work we did not want nor would we have approved if consulted. This additional, unsanctioned work was done poorly and had to be repeated, devalued the vehicle and caused multiple delays in getting the car back. They still haven't delivered a missing part, and it's been over 8 months since we took them the vehicle. They cited being shorthanded and supply chain issues throughout the process, but never explained why they performed all the extra work we didn't request and at the insurance company's expense. Communicating with them and getting feedback on status was very difficult and I ultimately had to physically go there to demand completion of the work or return of my vehicle. Years ago, Gerber repaired another one of our vehicles and it was a great experience. Something has changed and I could not recommend using them now given our experience here. Update: Gerbers' attempt to post a positive response here to my review is just another example of poor communication. They ask me for information about the service (order number or my name) to further investigate. My name is clearly visible to all in my post and they have access to the order information themselves. My advice to them is to chock me up to a lost future customer and use my feedback here to improve service for the next customer."

"I never leave reviews because it is so rare that I feel it is necessary but I had such a good experience with Gerber collision and their repair of my Toyota Camry. From the beginning they were so on it as to keeping me up to date with what was happening and their customer service people (particularly Stephanie and Ashley) were really exceptional as to friendliness and expertise. My car is repaired like it never happened. I haven't had an issue like this car problem in years and I am so happy I used Gerber, who made it easier. I have no affiliation besides this repair but if you want quality work without crazy stress use this company and you won't be disappointed. I was actually telling people over the holiday about them lol"

"I had used Gerber in the past and they did beautiful repair work on my G37 convertible. Unfortunately, not this time. When I took my car in for repair, it was uniform in color. After repairing and painting the back end, I now have a noticeable two tone car. When I asked Stephanie what could be done, she told me they did the best they could to match the paint but due to the age of the car, the only option would be to paint the rest of the car, and they couldn’t do that. State Farm was no help either. Very disappointed with this repair job."