Morgan Jewelers

"My husband and I dropped off a diamond band to have a duplicate made on 12/10/23 . It was supposed to be ready on 12/20/23 . It was a Christmas gift. They said they would call when ready . I gave them an extra week because of the holidays called and ask if it was ready . She couldn't find our order nor my ring that she kept , after asking to call me back , said it was out having the max mold made . Give it 3 days ( Jan 6th ) they would call me to come approve the wax mold. No one called , I called on Jan 13th and we go in to look at the wax to approve. Everything was approved and we were told give it one week, that would have been Jan 20th ( no call) . I call in and ask on Jan 23rd not here yet , it'll be ready by Jan 27th , we will call you . On Jan 28th husband goes in the store and he's told it will be ready in a few days . NO call . I call on Feb.3rd and I'm told the caster has taken a 3 day vacation Feb 2nd-4th, so they cant contact them and they will call me first thing on the Feb 5th to give me an answer. I inquire where this caster is located , I'm told Atlanta . Feb 5th comes and goes no call. This morning Feb 6th, my husband calls and ask about the ring and they tell him they have been waiting on me to bring gold. He says what? And a lady says when I came in to look at the wax I said I would return with gold for them to use to make the ring . MY husband says NO she did not ever say that , I was there with her. We spoke to Jim ( the owner ) that day . At this point we realize that we have been lied to at least 5 times , and now there's some made up story about gold. Its Feb 6th , I still do not have a CHRISTMAS gift that was promised on Dec 20th and my husband has now cancelled the order . The original was bought from Jared's . I thought I would be doing a good thing to give a hometown jeweler my business and it has been a complete nightmare. I was warned by a friend not to go here but I didn't listen. Maybe I can prevent someone else from being lied to and ignored for 2 months."

"Mr. Morgan issued us a refund on a $1K ring we had purchased, from which the stones kept falling out (twice in 5 months), even though it was after the 30-day warranty. He did the right thing by us, even though Mrs. Morgan was telling him not to. I have stage-4 cancer, so I am grateful to Mr. Morgan for being a blessing to me that day (Lisa)."

"Most professional jewelers in town! These folks have done so much custom work for me and it has been amazing. Latest work was a rebuild of a 110 year old ring with a new diamond for my mother for Christmas. It was amazing. I wish I had taken the time to post in previous years as I was equally thrilled with their work. I trust them with anything I own!"

"The family that runs this place is so nice, and genuinely cares about customer service. I take almost all of our repairs there. Watch servicing, which they send out for, and will continue to support small business when/where I can."

"I was referred to Morgan Jewelers by a friend. I have two very special rings that need prongs repaired, but I have been hesitant to trust anyone to do it. I was impressed with their honest assessment of the work to be done, and with their pricing. I had no intentions of purchasing anything, but a stunning ring caught my eye as I was leaving, and because the repairs to my other rings were significantly less than I had budgeted for, I went for it. I am absolutely thrilled with my purchase, and look forward to finally being able to wear the other rings that I love so much. I was so impressed, in fact, that I brought my best friend in the very next day. She also found a gorgeous ring, and left with it as well. Morgan just found a customer for life!"