Ed Voyles Honda Service

"Went in for recall check and was in and out within hour and half on Tuesday morning. Was not a very involved service so perhaps my experience would be different based on other reviews. However, I was happy with the interactions I had during my stop. Katie was great."

"Absolutely do NOT use this place. Came in for routine maintenance. Got my car back and a part was incorrectly installed. Needless to say I was frustrated that such a routine maintenance would result in this. Called to get this fixed, but instead they just passed my call around office to office and finally to a voicemail. Absolutely unacceptable, unprofessional service. Finally got it resolved. Tech made jokes about my rims and attire. Not going back."

"Scheduled a morning appointment for routine work (oil change, air filter, fluid flush - all very standard services). Took them 4 hours with a total over $1,000. Wasn’t too pleased about the wait time and cost, but regardless the work was done. Later that afternoon I realize that something was completely installed wrong. I call them and they say they won’t charge me to fix it. Well yeah, I hope not since it was an error on their end! I make a second trip up (in Atl rush hour because if not I’d have to take off work - so only further adding to the inconvenience of their mistake). They fix the part that essentially they recklessly installed. Ultimately they are charging premium prices for subpar service. They offered nothing to rectify the headache of dealing with their error. I won’t be using them again."

"In my first experience with Ed Voyles Honda Service, I am extremely disappointed. I made an appointment to bring my car in at 8:30 to have rear-view mirrors fixed per a recall. I arrived on time and was asked to take a seat in the waiting lounge. After an hour, I asked when the car would be ready. Two more hours! The service representative never told me I would be asked to wait 3 hours to have the recall fixed. Then I asked if the car had even been started to work on - no. So I asked for my car to be returned to me for service on another date - and at another location. I find it completely disrespectful to ask patrons to wait 3 hours for service, especially when I made an appointment more than a week in advance. I do not recommend Ed Voyles Honda Service."

"I came in for an oil change and was told I needed about 7 other things done. I did the work I knew I needed and deferred the rest to get a 2nd opinion at another mechanic. The other mechanic deemed half of those items did not need repair/replaced and were in good condition (Saved me over $800), and I was told that one of the services Honda charged me for wasn't even done at all, or done improperly. I showed the test results proving that to the manager, and he still argued with me about getting a refund. He went and found the person who worked on my car and came back and said I was right, it was never even done at all. It was also about half the price at the other place."