Ceva Logistics

"If I could put 0 stars I would. We had a vanity scheduled to deliver on Tuesday 1/16. That day a driver contacted me saying he couldn't deliver it because CEVA did not tell him he would need a second person to help. Then Wednesday they called saying they still couldn't deliver it. I try calling back and wait on hold for over an hour with no luck. Then Thursday they say it can't come until the next day because they don't know where the item is. It's not Friday, 4 days late, and after calling back over and over we still cannot get anyone to deliver the item. I have contacted the website, filed complaints to multiple people, and the person who picks up can't even get a hold of the supervisor at the warehouse. They haven't even attempted to get drivers to deliver it any of the 4 days it's been late. DO NOT USE THIS COMPANY. The worst customer service, management, processes, communication I have ever experiences with a vendor"

"We had a terrible experience this week with a delayed home delivery. The sofa we ordered through Bed Bath & Beyond was supposed to be delivered Monday (my day off). The delivery window was from 2pm-6pm. At 6pm, after not hearing from anyone at Ceva, I had to call Ceva myself and ended up waiting on hold for an hour just to find out that the driver they assigned this to ran out of hours before my delivery window ended. Poor planning on their dispatch team’s part. It took them two additional days to deliver this sofa to me. This affected our plans this week and interrupted my work day. No one from Ceva has reached out to apologize or even own up to their scheduling mistake."

"If I could give 0 stars, that would be my preference. I scheduled a delivery between 9am and 1pm and took off from work. No one called and no one showed up. I called the national line, they were not able to help and said I needed to call the local warehouse. I called the number and was on hold for 3 hours when the phone line finally just cut off. I called the next day immediately when they opened (8am) and waited another 3 hours before hanging up. DO NOT USE CEVA - NO CUSTOMER SERVICE"

"Waited 15 minutes on hold this morning listening to a message repeating their website hundreds of times over and over--a website which is completely useless for scheduling a delivery of a purchase I made. Finally gave up, will be canceling my order with the retailer and asking them to no longer use this disorganized company."

"I was definitely skeptical after reading all the negative reviews once I placed an online furniture order through Costco, but everything turned out great! Delivery was on time and the driver/installer was awesome, he made sure everything was set up the way I wanted it. The only reason this is a 4 star instead of a 5 star is it is literally impossible to get someone to answer the phone. It’s just not happening. Luckily, it all worked out for us."