Subaru of Macon

"I recently had an outstanding experience at Subaru of Macon thanks to Michael Meminger. His expertise, patience, knowledge and genuine care made the entire experience enjoyable. From arranging test drives to explaining financing options and ensuring I was comfortable with all the car's features, his dedication was evident. Walking away with my new Subaru was exciting! This whole experience, from Michael’s commitment to making sure I was completely satisfied with my decision to Subaru of Macon’s focus on customer satisfaction, was nothing short of wonderful."

"Michael Lawrence was nothing short of amazing! He made the process so easy and made me feel comfortable. Everything was upfront and as he said. He took as much time as I needed explaining to me to bells and whistles of the car. I highly recommend. 5 starts no doubt!!"

"I enjoyed working with Chad. He was very courteous and knowledgeable. Because it was my first time there and I had received text messages from Jackson, when I saw the Jackson sign behind the dealership, I thought that was where I was supposed to go for service. The gentleman at the Jackson building directed back to the dealership and said that’s where I would find the service department. I would like to suggest that there be a sign erected upon entering the parking lot of the dealership that would lead people to the service department. As I made my way to the service department, I immediately noticed there is a Volvo sign above the garage door, but not a Mercedes sign and I wondered if I was in the right place. Adding a Mercedes sign would be helpful. As I entered!the garage, I was unsure where I should go to find my service manager. It would have been helpful to have friendly greeter who could direct people to the correct place. I need more service with my windshield wipers and will be in touch with Chad the next time it rains enough for him to witness the loud chattering and slapping sounds they are making. I picked my car up this morning and the service appeared to be complete with settings were reset. Thank you for servicing my vehicle. Jackie Smith"

"Almost 2 months late in writing this review, but what can I say? Life certainly has a way of throwing surprise attacks at you but one thing remains as I live this life is to never forget the people, the good people that make an impact in your life. I’m rather young at 25 but I do like to gain wisdom when I can. Enter Ken: An Army Vet, having served overseas and having done an enormous amount of humanitarian service work, including campaigns in Africa and beyond. He doesn’t take services he is entitled too as a vet (I am a vet, and can confirm he is selfless and customer first) his story is rather quite incredible. My partner and I were shopping for Subarus and the local ones around us were outrageously priced and were sending us quotes that were 7k above Retail price. Ken understood our needs and went above and beyond fighting for the price we were budgeted for. Without going too much into the sale and details (because at the end of the day, you as the customer should experience it yourself, and should not use Ken because he will get you that magical price) He went out and did more within his power and of course we did as researched customers did and at the end of the day we got the car and price we wanted and they were able to sell. Ken is more than a salesman at Subaru, he is the definition of customer service even more so when constructively criticizing and correcting a junior member (front desk rep) at the location for trying to get me on a test drive I didn’t want. As a business, he does care for success as any member of their location should, but it’s hard to find a salesman that cares about the human just trying to live within their means. I urge all of my fellow vets, If you want to be supported by Ken to go through their website as he runs the internet dept and he also does in-person sales as well, you won’t regret it one bit!"

"Ken is a phenomenal salesman!! He went the extra mile working up different options I wanted to explore, he applied no pressure whatsoever and spent the time truly assisting me through the process. He was organized, he made the process go incredibly smooth… one of the most stress-free seamless car buying experiences ever. I’ve already recommended Macon Subaru to family and friends based on my great experience. Their entire office is welcoming, knowledgeable, meticulous, and efficient."