Firestone Complete Auto Care

"I came in on Thursday to check on the price of 2 new tires. I was helped by Alton and he told me since the tires were still under warranty and looked dry rotted that the new tires would be discounted. I was told it would be $113 total for the 2 new tires. I made an appointment to drop my car off on Sunday to get the tires put on and an alignment. When I went to pick my car up I was told that Alton gave me the wrong price because he warrantied out the wrong tires. My price went from $113 to to $293, a $180 difference. I paid the fee because I needed my car for work, but this is unacceptable. The lady working the desk told me that Alton was new and did not know what he was doing, but if this was the case he should have not been working the service desk by himself. Even if he made an error, I should have been notified prior to the service being performed. What if I did not have the extra funds to cover it? I am very dissatisfied with the way this was handled and would love to discuss it."

"I went in to have a diagnostics testing done it did not take long that was not the issue they refused to give me the diagnostics paperwork afterwards all they gave me was a receipt I left at 11:30 and I had to call several times and they still did not give me the diagnostics paperwork which would have listed what all was wrong with my vehicle they just gave me an estimate for them to fix it in which it took several calls and three hours just to get that I did not ask for them to fix it. They were quick to take my money, but not give me my diagnostic test results very unprofessional I would not recommend and I will never go back"

"Overall, i had a decent experience, cause they did do a good job of servicing my car, in the ways that they was supposed to do, about my request in certain ways, along with informing me that all 4 of my tires have dry rotted & need to be quickly replaced! So I'm gonna get my tires replaced by them very soon. But they just took entirely too long, which was over 2 hours just to do an oil change to my car. Also, it was entirely too cold & practically freezing in the building, cause their central heater was not working. So that's not good, healthy & comfortable for the customers or the workers, especially since it was already cold outside, by it being winter season now!"

"We get our cars serviced regularly at this location as it’s far more convenient than the dealership. We are pleased every time with the turn around time, transparency and kindness of the staff. Just had brakes done and they were done in what felt like less than 2 hours on a busy Friday morning. Making an appointment is helpful. We will continue to use this location!"

"If I could give this place a zero I would. I arrived on a Sunday right after they opened. From the time I spoke with the lady until I received my car was 2 hours. Mind you I only for 1 new tire. The heater was broken so my son and I literally froze in the waiting room. It was 46 degrees outside so you can imagine how cold it was inside. When I asked why is it taking 2 hours for one tire and I'm the only customer she just shrugged her shoulders."