Tires Plus

"I ended up having a flat tire on New Years (which was unexpected obviously), and stopped in to see if they sold used tires. The sales rep said they didn’t which is fine, but it was the lack of compassion and empathy for me. I stood at the counter for literally 3 seconds after he said they didn’t sell used tires just to see if another solution would be offered. Nothing. No “let me see what I can do for you.” No “what’s your price range for a new tire? Let me see if we can help.” Nothing. Although they don’t sell used tires, which is totally fine, it would have been appreciated if the associate was solution based rather than dismissive. Even if you can’t help, offer kindness at least."

"Never before have I had a situation where when I went in to explain what I want work done did the manager not write down what was going on what needed to be fixed and an hour and a half later an assistant manager had to come out and asked me what tires they were replacing Wait a minute I told the manager that His name was Larry Thank goodness The assistant manager was apologetic and everything else I guess at the time I walked in the manager was too busy chewing out the young lady next to him who had a little toboggan on and was not paying attention to what I needed number one he should pay attention number two you should never chew out an employee for nothing major in front of another customer actually two customers cuz she was helping out somebody and he was supposed to be helping me considering he said good morning to me what can we do. The next problem I ran into is still there another hour and a half for just basically putting a new tire on a rim and putting that tire on my rear passenger put the one that was on the rear passenger in the trunk how hard is that well I look at my car and my hood's up been up been up been up so about 30 minutes later I finally walk up front and I said what's going on why is my hood up in been up so long over topping off your fluids I said that shouldn't take no more than 15 minutes at the very very most so all sudden my car gets ready and I get this sheet that tells me what all I supposedly need and I checked my own fluids My power steering was low how to use my own power steering fluid to fill it then I look at the tire pressures that are written down on vehicle prior to my car being pulled up I made sure to tell him that the tires needed 40 PSI all the way around I have a very heavy vehicle the types of tires that I have to buy for my vehicle are meant for 40 PSI It is not a typical car so then I had to go back in to get that problem fixed and therefore I had to pull around to the side for them to put 40 PSI in each of my tires why did I tell him it went in one ear and out the other but again the assistant manager came to the rescue and apologize and got it fixed right then and there and even put fluid back in my bottle of power steering if it wasn't for the assistant manager I don't know why they got Larry in charge of that store"

"We stopped in to get air in the tires. Customer service was very friendly & helpful. That's our place good tires at a value."

"WORST CUSTOMER SERVICE EVER . My first experience I came to get a oil change I pulled in on the side the cars were at a white guy looked directly at me and tried to hurry and close the door in my face before I could even ask a question for guidance. I shared my complaint with the people at the desk and they laughed it off saying he was probably cold but clearly that wasn’t the case . They will never get my business or my family. Definitely will be contacting corporate!"

"We unexpectedly got a flat tire in Macon while visiting. It was a Saturday and 40 minutes until they closed and Larry did not think twice about helping us get back on the road. He called his fellow coworker Kameko who turned around and clocked back in so that he could leave and go get a tire that fit our car. Both Larry and Kameko were incredibly professional and as a family we cannot thank them enough for helping us in their closing hour get back on the road so we could make it home! If I could give them 10 stars I would!"