Costco Tire Center

"On Line ordering process was fine. Best price around and it includes the road hazard warranty. You have to register your tires with the manufacturer yourself. read the paperwork you get handed. It's not explained to you because they are just trying to keep the line moving. My biggest issue was reading the last line of the Additional Notes that my center wheel cap was missing prior to install. It was not. I suspect it was broken while it was being removed and it's easier to blame the customer than admit and rectify mistake. I called, but no one answers the phone. I tried to chat, but the auto response is to call the local warehouse. I understand it's a very busy time of year, but I have to order a replacement part and drive with my lug nuts exposed while I wait for the part tot be delivered. The 2 stars are in hopes it will evoke a response."

"I was sold on the warranty when we bought the tires. The tech specifically said my car has a faster wear and tear due to the weight when buying the tires here at Costco. Turns out it’s a scam. They said I have “suspension issues” and did not honor the warranty when it came time for replacement. They couldn’t give us an answer to what type of issues. I’ve had my car checked and suspension is great. They lost my trust."

"Second time buying tires. Wait time with installation was not acceptable. Had appointment and instead of 45 to 60 minutes, was at Costco for almost 2 hours. Used to recommend, that is no longer the case."

"This center become bad customer service ,I had bad experience this place for tire replacement , I asked some question to Jermy and he become rude started behaving worst then I asked him to call his manager (Joe) he is worst than Jermy , so I complained to store manager also escalating this issue to Costco corporate office they don't have basic manners how to talk to customers and I end of cancelling my new orders. I have paid membership from Costco and same time expect good service from them too."

"I give 2 stars just because of great job the guys are doing at this shop. After installing 4 brand new tires, I found out that the wheel lock was missing. I addressed the issue immediately, and they said it's inside. I looked through every single corner but didn't find it. I ended up ordering a new one. When I came back in person, they still didn't believe me that it's not inside the vehicle, and I had to show them twice to make sure it's missing. They didn't offer any solution or reimburse me for the replacement."