Rent-A-Center

"This is hands down the WORST customer service experience I have ever had. I tried to order my sectional online and the website kept freezing so I called the store. I was walked through placing my order..was assured that my item would arrive on a certain date as this was the ONLY reason I made the purchase. Heard nothing from them and had to call the day before the set delivery date and then informed that the piece was damaged and they ordered a new part. Nobody even thought to call me and let me know. When I pushed for why I wasn't called the manager told me technically it is a special order and they have up to 6 weeks to deliver. Are you kidding?! A simple phone call is all that was needed. THEN when they finally put me on the delivery schedule they tell me between 11-5:00pm...I called the store at 4:00 because I still hadn't heard anything and was told I will check with the driver and call you back. I let them know that I had to leave at 6:00pm and they assured me it would be soon....an hour goes by and no phone call. I call AGAIN and I am told that they won't be here until 5:45pm now! HORRIBLE customer service!!!"

"I am tryin to make my Payment I kept gettin calls texts messages as j was in the hospital ow I’m home tryin to make a payment and I can’t get ahold of anyone or make the payment online"

"I can't say enough about my wonderful experience in dealing with the entire staff at this location. They showed a genuine concern in helping me with urgent last minute needed rentals! The display of professionalism care and courtesy was beyond my expectations where l was litterally moved to happy tears. I was undecided on which living room set to get and kept changing my mind and they were extremely patient and even allowed me to take my time even though it was near closing. Sandra Andrea and Willie are an amazing team and l will definitely recommend this establishment to everyone l know looking to.rent household items and furniture."

"I’ve returned my items and they decided to continue to charge me for them. I’m very unhappy."

"I give up… no longer want anything from RAC. I shopped online, chose what I wanted. Next thing I know, experience goes down the toilet. Poor communication. RAC said they would send me pics of what they had available since the item I chose was at another store and missing a piece. Waited a whole day and since RAC didn’t send me anything, I went online and chose another item to my liking only to receive the following txt msg “ Hello this is Sandra again can you please stop typing ypourself up online. That second living room you got is no good that is why your 6 month same as cash is so low. Thank you.” First time someone tells me to stop shopping on their website. Felt insulted. I’m trying to find something and this is how I’m treated? RAC took too long, I tried to find something and then told to stop that the furniture is no good…. Thanks, I’ll go elsewhere."