Aaron's

"The customer service I received over the phone was very professional. I went to the store and there was a sign in the door when it was suppose to be open. Once the store opened, the manager was very friendly, helpful & informative; unfortunately, my delivery date was rescheduled due to them not having a staff member available for deliveries. Second, it was a two man job. The manager arrived along w/ a borrowed member who worked at another store. She heft him to return to the store. I invited him to fit in my home while he waited on help so they could put my fridge in my house. They did not have tools, they had to remove two of my doors in my house to get the appliance through the front door. Furthermore, the door was damaged from them struggling, Not only that, a week I had an emergency and had to contact the fire dept. as the firemen used my side door to get into my home, the damn door fell off the hinges because Aaron’s never properly secured the screws. They have potential to be great but right now they need more staffing and need to be more professional."

"Delivery guys for this company showed up to my property to deliver a washer and dryer to one of my tenants and they didn't stick around for more than 5 minutes and bolted right out of there. They literally pelled out of the driveway. They did not give my tenant enough time to move a vehicle out of the garage so that the delivery guys could easily come through the garage to exchange a defective washer and dryer. Their excuse was that they had another delivery and could not wait. What really happened was they overheard me and the tenant arguing about not giving me enough time to remove a vehicle out of the garage. They took it personal, called their Karen manager and that manager told them to leave. Total waste of time I would also like to note that my tenant told me that they delivered a defective washer and dryer and didn't even bother checking to make sure that it was level and that washing machine danced across the laundry room and caused significant damage to the hardwood floors. How you going to deliver a washer and dryer and not make certain that it's working correctly and level? Extremely unprofessional. I would also like to note as well that Aaron's has a hard time finding delivery guys to set up and deliver their merchandise and a lot of these delivery guys are either in halfway houses or on parole for very serious felony convictions. Aaron's is a total rip-off it's a financial scam they take advantage of the poor. Just go to the laundromat and save up your money do not allow cubbies like this to rip you off. They have a very high unsuccessful rate of you actually owning their merchandise. In a contract it clearly states that it is their personal property your just renting. Guess what happens if you move and they can't find the merchandise and you stop paying for it? They'll get a warrant for your arrest. This is nothing but a big scam stay clear of Aaron's rental"

"A week ago I pre-ordered online my bedroom set with no issues they excepted my payment and the delivery was set for Monday, May 5. I tried to go back and add a mattress as the set did not come with one and they had me fill out a completely different sheet and they told me my approval was only for $75 in store this was on 4/27. Today 4/29 I had received a phone call from this location and was told by the manager himself that he could not continue with my order that was already paid for and set for delivery on Monday, May 5 due to my approval of only $75 and now they are telling me I cannot get a refund onto my card. I asked why I was not told this on the 27th when they called the first time. This is a huge inconvenience now that I have moved into my apartment and I have no bed. Highly disappointed in the management and staff of this location. I’m still waiting on my refund"

"I have been with this location since 2018 and I have had nothing but a pleasant experience. Mr. John is in my opinion a great and professional general manager. He and his account manager Erica really work with you. If I'm ever in need and I communicate that with them they always work with me and are very nice. I would certainly recommend and I do plan to continue to do business with them."

"Yesterday me and my family had absolutely the worst experience we ever had buying furniture. My mom has bought over $8000 worth of furniture from Aaron's. The lady there claiming to be the GM was so rude to my mother. We have had our brand new broken recliner couch for 5 months. We have heard excuse after excuse why it is still not fixed. We have only been paying for one of the two pieces we have because my mom refused to pay for a broken couch. The manager suggested since they have the same set returned to them that my mom can take the part from the one in the store and fix our couch. Did you hear me, we fix our own couch that we have a contract that they are supposed to maintain their products. Anyways obviously we are not going to take on that responsibility . The manager had so much attitude she wanted for us to pay for the couch before they fix it. We are supposed to trust a business that has literally lied to us for 5 months, that they are going to do what they say.??? Stay away, it is not worth it. This is not what you would expect from a store in the heart of Roswell."