Bassett Furniture

"Very happy with our purchase and overall shopping experience. Ragen was great to work with and helped us design a custom made couch and we couldn't be happier with the final product."

"Outstanding service and shopping experience at Bassett Town Center Kennesaw! Great Designers!"

"Dawn Vickers was amazing she was extremely patient she walked us through the process and throughly explained the entire process she helped us pick a beautiful looking bed/couch that will last us decades. Very appreciative of her and they staff they are all great and very welcoming"

"Having a delivery issue and one item not be delivered is frustrating but can happen. One of our 4 pieces; a recliner was sent to their wrong warehouse and would be transferred asap and delivered to us. Waiting 30 days and dealing with Bassett customer service to resolve the issue is not acceptable. Repeatedly calling and being told they will call you back with a delivery time and never receiving a call back. Asking for escalations to a supervisor with no response is the type of service provided by this company. If you have the time in your day to call multiple times and continue following up on their errors with no response then this is the company for you. There are lots of companies that sell quality furniture and when an issue happens corrects it immediately and my suggestion is to find one of them. Please don’t respond to this review to contact customer service by email because clearly that doesn’t work."

"In the last two years, my wife and I spent more than $14K at Bassett. (We actually spent more but I couldn't find the invoices to substantiate the actual amount). We've been so disappointed in the quality and durability of the furniture. We even purchased the Guardsman protection plan. And I won't even go into the hassle that this protection plan has been. I still have stains. I still have a hole in my rug. The design rep suggested we buy $600 light-colored area rug and place it under our kitchen table. Then just purchase the $600 protection plan. And of course when I went tried to submit a claim back in July, I learned there were all sorts of exceptions and requirements. Remember when you are shopping here, you are working with sales NOT designers. That's why we left the showroom with $14K in poorly selected furniture choices that look great for the first 3 months. Whereas my rooms-to-go furniture has aged beautifully. We will be throwing this rug away pretty soon once I find the right one at Rooms-To-Go..."