Rooms To Go Patio

"Robin at Rooms to Go Patio in Kennesaw Ga was wonderful!! She was patient, kind, and very helpful!"

"I purchased the OUTDOOR patio Siesta Sectional and Dinining set a little over a year ago at this store. The store also sold me Guardian furniture protection plan. The sectional cushions have started tearing at the seams. the coffee and side table glass suctions melted so the glass slides around. The dining table has warped and cracked. I also bought 2 rugs that have completely come unraveled. I paid exactly $11,246.72 for all this. Guardian refused to repair the cushions because they said that they don't cover seam seperation, which was not made clear to me when I bought the close to $300 worth of warranty. They also declined to repair the dining room table because they don't cover "spotting" although I reported warping and cracking, not spotting as there are no spots on the table. Guardian said their decision was final so I called Rooms to go and RTG got my hopes up as if they were going to help me and then refused to help because it's been over a year. So I now have $11,246.72 worth of embarassing patio furniture. I furnished FIVE other rooms with Rooms to go furniture and that meant nothing to them. I feel scammed, robbed and humiliated. I will never shop at Rooms to go ever again. [update ] I posted this review on the page of a different RTG sotre and RTG asked me to email them. I did. Their response to my email was, that I should have taken care of the OUTDOOR table and brought it inside because it's delicate and can't handle water or sun! this was OUTDOOR furniture that I bought from this RTG PATIO Store, to enjoy OUTDOORs. Oh and I bought an expensive cover from them, which I used in the winter months, AND a warranty that said would cover cracks and warping. They did not address the sectional at all. This is absolutely disgraceful!"

"Went to purchase outdoor furniture and the experience was great! Brittany, a salesperson, was very knowledgeable and hospitable. Brittany went the extra mile to call to check on how the delivery went and even assisted me with making changes to my order. She's phenomenal!"

"The sales associate was friendly, knowledgeable, but not overbearing. I will definitely return to make my purchase soon. The selection was nice at affordable prices"

"Puchased a suite of outdoor furniture from RTG Patio in Kennesaw, sales team was good. Installation had to be split into 2 separate shipments, on the second shipment they did not assemble the equipment, which was a service that we paid for. After only a couple of weeks the furniture degraded significantly, note that we have similar furniture from other vendors beside the RTG furniture that did not experience the same degradation. Called RTG service, asked me to send them an email, the customer service rep never responded. After numerous emails to different RTG customer service reps, one finally responded: This is normal, no defect. My concern is why is this happening to the RTG furniture but not the other furniture? The sales person indicated the pieces would be low/no maintenance... Photos attached are from ~1month after receiving the furniture."