CVS Pharmacy

"Customer care is becoming below average. I used to love this CVS. I’ve been trying to fill my son’s insulin. I got a text saying it was out of stock yesterday . I tried calling multiple times to see if there was another CVS that had it - the phone would just ring forever, and then the automatic system would tell me to call back later. I ended up going there in person to ask this at 3 pm. The pharmacy technician said the insulin was coming in and we could pick up at 6 pm. I get there at 6:50 pm. I went through the pick up line TWICE - 15 minutes apart to be told it wasn’t ready. For those that don’t know, insulin comes with the vials in the box. The box cannot be split up. I waited for over 30 minutes for them to get a box out of the freezer, scan it out, and slap his Rx label on. The the tech literally slammed it down at the front counter in front of me. Uhm, hello? The vials in the box are GLASS. I checked the box before I left, but there was absolutely NO EXCUSE for any of that. My child’s life is literally in those vials. I will be transferring his prescriptions elsewhere tomorrow. I will not fill anything here anymore."

"The Pharmacy took the time to explain my health insurance plan and its prescription rules and had me refilled with the maintenance medication I need. Thank you for helping me while teaching me about my options. The pharmacists are kind and very professional."

"This location is overworked and understaffed. They can not handle the volume of business they get, but obviously don't want to pay for additional staff. The workers do the best they can. There was a pharmacist there who was terrible, refused to answer the phone, would not acknowledge customers and was VERY slow. She was finally let go, but they have never improved. I only give them 2 stars because the location is convenient for me and they have never gotten my prescriptions wrong, although they repeatedly auto refill my meds when I have asked them not to numerous times. I prefer to call in as needed because I don't take these meds daily, so I don't always run low at the same time. Also, with my job schedule I am able to go pick up my meds at random times of day when they tend to be less busy, compared to the typical on the way home from work hours when everyone goes."

"I’ve never had an issue at other CVS pharmacies in town. This pharmacy is an exception. Around 4 pm, I went to pick up a called-in prescription. I was ignored for 15 minutes. The pharmacists acknowledged those waiting behind me in line though. When They finally acknowledged me, they told me that my doctor had not called in my prescription to them. I called my doctor, who had indeed called in the prescription. My doctor personally called the pharmacy and told them yet again to fill my prescription. The nurse called me back and said that everything was straightened out, that they were personally told over the phone to fill the prescription, and that they were filling my prescription as we spoke. I went back over there later that evening to pick up my prescription. They said once again my doctor had not called in a prescription. Two minutes later, they actually decided to look to see if he did—and he did. Then they said they wouldn’t take my insurance although other CVS stores around town would and they sent me away after I waited hours for them to fix the hiccup. I needed my medicine tonight and I still don’t have it because other pharmacies in town were closed by the time I got through at this CVS."

"I agree with these reviews. Management needs to do something about the pharmacy! I stared at the pharmacist for 20 minutes while she completely ignored me. I was made to wait in line while she hand typed every single one of my prescriptions and Everytime I call I get no answer. Very frustrating. The staff is kind hearted and I enjoy them but this service is not acceptable"