Timberland Outlet - Dawsonville

"I had been planning to visit the timberland outlet because there is no other timberland store around. After driving 1 hour and 15 minutes, I was initially excited when I arrived at the store. All of the excitement was brief due to the lack of customer service. My wife and I walked into the store and noticed a few customers, but only 1 female staff member up front to greet customers. The lady welcomed us in, and we proceeded to walk around. I walked to the back wall where the 6-inch boots were and noticed 3 male staff members standing by the wall talking... none of them offered help or even acknowledged me. After going around them, I browsed the wall for a minute or so and spotted 1 of the shoes I wanted. Having difficulties finding my size, I looked for assistance. I turned towards the employees and saw a Hispanic man ask for something, and the eldest looking employee (white man 6'2" slim with beard) pointed in the direction of where the customer should look. He did not offer to help him. I walked over to the same staff member and asked if he could help me. The young man came over and told me that all the sizes were on the floor already and they had very little back-stock. He then looked down and noticed I had on the 50th anniversary light beige superboot and complimented them as he told me he had just purchased the 6-inch version. He then proceeded to look for my size in the shoe I was looking for, and after a few seconds said "we don't have your size." And walked away. There was another younger looking male employee who was more engaging and friendly as well as the original young lady who was at the door when we first arrived. The bearded man did ring us up, and he did seem more helpful at checkout. However, first impressions matter. My total came up to over 500 dollars, and I had to ask him if I could give my email so I could earn my timberland community points. The young man seemed as if he just didn't want to help anyone. I wondered if it was a race thing, but he was equally as short and uninterested with the older white man who was asking questions as well. Not worth another trip. I'll stick to ordering my timberland merchandise online."

"Good stuff and variety. I liked the place. Purchased a pair of hiking shoes."

"Entire store mostly shoes. Almost no shirts or pullovers, which is why I went there."

"This crew is awesome. My daughter lost her cell phone in the store and they grabbed it and found her to return it. We have find my phone but the young lady here was on top of it. She helped my daughter find the exact timberlands she wanted...great store and crew....keep up the Gould work guys..."

"This is a nice, clean outlet mall. Parking is almost always plentiful, and the drive is beautiful."