Peachtree Immediate Care - Duluth

"Severe lack of communication here, no one informed me of anything, and I ended up walking out because all I did was wait over an hour with no communication as to why or what was going on. Not to mention the fact that each and every person I talk to seemed frustrated that I was even talking to them. Should treat people better when they’re there for care. I understand it’s stressful to do all day but it’s stressful to feel pain or discomfort too. I do not recommend going here."

"I'm giving this rating based on the communication factor. The PA that I saw was excellent but the front staff and the process of leaving a message and noone ever calling you back is annoying. Also beware they will charge your card and tell you that the paperwork is to authorize a payment to charge your account today and they keep your card on file. I'm without a debit card on a holiday because they don't know how to communicate with their patients. Call the patient prior to doing things. It will help.."

"The staff was excellent! I had an appointment and was seen on time. The intake lady walked paperwork to me as walking was had for me. I was diagnosed, treated, and on my way. Ben Lee even took extra time to determine if two issues I had were related as they both occurred on the same side. Donna was great too. I hope to not have another reason to see them, but if you do, you’ll be pleased."

"Absolutely terrible experience. Nothing immediate about it. Made an appointment online and waited thirty minutes. After asking front desk (rude) what was up, she said it would be an hour and a half. She also said I couldn’t leave or they would cancel my “appointment” even though she also said the system just shows times but they don’t mean anything. They proceeded to call back someone before me who had no appointment online and wasn’t there for anything life threatening-just to get a skin test read. Meanwhile I’m still waiting. I asked the front desk if I could wait in my car instead of having to sit inside a disgusting, hot waiting room for hours. There were used tissues everywhere, trash, hot and stuffy, used water bottles, dusty fan, and disgusting chairs with stains and crumbs all over them. They said if I leave and they call me back early they wouldn’t treat me. The front desk staff and back staff communication is terrible along with Piedmont urgent care as a whole. If the appointment times online don’t mean anything then why are they there? Macley Family Practice in Duluth is 100 times better than this urgent care and I would recommend that instead. You can make appointments that they actually honor online and be seen in a very timely and friendly manner. Ended up leaving-if the wait time is THIS long with an appointment and the waiting rooms are this disgusting, I don’t even want to know what it’s like in the treatment rooms. Disgusting and dishonest practice."