Plato's Closet Roswell

"Ridiculous rude middle age woman at counter, is this REALLY the OWNER? I overheard her being sarcastic with a prior customer, then when I had a question i saw it was universal. So I bought nothing. Having grown up in a retail family myself, this person breaks * all the rules * of retail / customer service - retention. I doubt will be in business much longer, doesnt seem like has many employees either. No sympathy here.. I go out of my way to the Sandy Springs Platos they are very friendly and accomodating. And Oh Yes they know about the Roswell Store too."

"I thought this place was great until I most recently went there to meet a friend right before closing time. We had to meet somewhere else nearby but she needed to stop to pick up what wasn’t wanted of what she dropped off previously. To my surprise they were open until eight so I thought great. I have time to go over there and shop for like 15 minutes. She announced they close in five minutes and I asked if they close in at 7:50 or 8 o’clock . I wasn’t trying to be rude. I was trying to clarify in case she didn’t realize what time it was. the manager behind the counter responded so completely hostilely and told me she can close whenever she wants. I was a frequent customer. I’ve seen her around for years now. She could’ve politely said we’re closing early today. I was shocked, I said rrrair ( aggregated cat sound). under my breath as I walked away in shock that she was so completely rude and then she says that I’m the one who’s rude and tells me I can just leave. I know everybody has their days but well that day, just chased off a good frequent customer and her friend who wont shop there again. This was one of my favorite go to for a quick shopping fix for I would say years and when people ask me where I got my outfit I would always refer them to the location. I’m sure u have plenty of customers tho so I guess it’s no big deal for her to scare off whichever ones blink wrong when she’s having a bad day or wants to leave the store. My comment was simply trying to have a sense of humor and actually be somewhat understanding that she must have been having a bad day and to cope with how rudely I had just been treated as if she had never seen my face before 1000 times and as if I was trying to be rude to her. If that’s how she takes a simple question about hours of operation it’s a very rude assumption and a very rude confrontational response. Very disappointed but obviously there are already more customers than she can handle without being rude to some of them. Apparently she is overloaded. I still don’t think it’s a very nice way to treat people in general especially customers who she has seen on occasion for as long as she worked there ."

"This Plato's Closet location is my go-to! Smooth selling process for my clothes every time. And I always leave with something new—I love that! 5 stars for their fantastic service and great finds."

"I tried to sell clothes twice at this location and was met with hostility and rudeness each time. I never write reviews but this was such a terrible experience I felt like I had to. The woman who helped me, who I think may have been the manager (I didn’t catch her name, she was blonde) was cold and rude from the first second of our interaction. When she told me the clothes would be ready sometime during the evening (I tried to sell at 11am) and I asked if there was a more specified time she went off on me. I have sold to Plato’s for years and each time, no matter the location, the clothes were done in less than an hour so I was just surprised at how long it would take. She told me to take my clothes somewhere else because she didn’t have to “take it” among other very rude comments. I work retail and would never be rude to a customer service worker. She told me I had a bad attitude when I genuinely only asked if there was a more specific time - which if not, that’s fine! I just wanted to clarify as I had to go into work and would have had to decide whether or not to sell that day. So it was completely unnecessary to be defensive and rude. From the reviews, it looks like I’m not the only one to experience this. Don’t shop there and definitely don’t try to sell!!"

"I went in for the first time yesterday and asked the store associate how I could sell some clothes to the store. She was very helpful and nice in explaining the process to me. She also recommended following the instagram page to see any daily updates for the store. Walking around the store I was very excited to see so many of my favorite brands there and am excited to come back and shop again."