Pet Paradise Atlanta

"1. Take heed to the documented injured pets while in Pet Paradise’s care. My puppy was also injured! 2. Upon pick up and drop off I noticed the stench of animal urine. 3. I called daily to assess how my puppy was adjusting. No one knew when individual play time was scheduled for my puppy. However, individual playtime “allegedly” occurred daily at exactly 3:35 PM each day with the same person— according to my invoice. 4. Around day 2— I received a call that my puppy had been injured. Bursted blood vessel in the eye. Staff or the cameras were unable to determine what happened. 5. I cut my vacation short and picked up my puppy ahead of schedule. Upon pick up I also noticed skin irritation and mated fur under chin. 6. I will never use Pet Paradise again and will encourage others to find better pet care alternatives. 7. This place obviously has some internal issues that place pets at risk! 8. This is one of the worst pet care experiences I have ever had and I can ONLY imagine what my puppy endured."

"If I could give this facility 0 stars I would. I dropped my dog Remy off at this facility for boarding over Christmas so that I could fly home and spend the holiday with my family. The first day after I dropped him off, I got a call that he had been attacked by another dog during group play. They called ASKING if he should be seen by a vet for MULTIPLE puncture wounds. If a dog needs veterinary care while under their watch, especially puncture wounds, there should be no question that the animals health take top priority, and be taken to the emergency vet if needed. My dog ended up needing multiple sutures and a drain placed in his ear. I had to switch my flight last minute and flew back to Atlanta to pick him up on Christmas Eve morning, missing Christmas with my family. When I picked Remy up, he was in AWFUL shape. The drain in his ear was not being cleaned as instructed, he was in a cone so the fluid buildup from his ear was draining and catching in the cone, open for infection to form. They charged me full price for both nights they kept him, so I was paying for their negligence while my dog got attacked. When I took Remy outside to get in the car, he peed all over the place as if he hadn’t been let out since I dropped him off. Bottom line is, he was injured and neglected by Pet Paradise. I understand places are over capacity and understaffed, but if they can’t handle the dogs they are boarding or staff appropriately, they shouldn’t have such large groups out together. My primary vet called Pet Paradise and they would give no information on rabies registration for the dog that attacked Remy. I was told by one manager when I picked him up that the other dog would not be allowed back, and then days later I was told the other dog was actually allowed back and he just got a “note on his profile”. This place will not prioritize the safety of your pet. They are worried about their profits, I paid over $50 a night, changed flights, etc. for them to not take an ounce of care of my dog. This was not my first experience boarding my dog. I am well aware of the kind of care animals can get, and this place isn’t worth the money they charge, or potentially risking your animal’s life. * editing after Pet Paradise response and after they REMOVED my negative review* I reported this issue to Pet Paradise during the incident and shortly after, when I was getting no help from the Atlanta location. I was assured by a member of their corporate staff via phone call that it would be escalated and someone would reach out to me. A month later that has not happened. No amends to be made at this point. But I’d caution any other pet owners against taking their animals here."

"This is absolutely the best doggy daycare and boarding facility in the Atlanta area! The customer service is second to none. The facility is very clean. Parking is a breeze. And it's relatively easy to find. You definitely won't be disappointed. Conveniently located close to the airport."

"I boarded my puppy here from 9/27 - 9/30. When I made my reservation I requested he his play time to be alone no groups. I did this to ensure no incidents with other dogs. So to my surprise when I received a report that he was "Party Animal/Mr. Popular" with pictures of him with other dogs. This was a bit surprising since I paid extra to ensure no group playtime. So when I arrive to pick him up I addressed the issue and they removed it from my bill. And he seemed okay at that time. But when they were releasing him to me one Saddie noticed what she assumed was dry food under his chin. 1st I want to say that Saddie was very nice and professional she was the 1 good thing about this place. So Saddie took him to the back to clean him up. Now I thought it was odd that he would have food dried up in his coat/fur because I provided his food and his food is dry. But just figured maybe he got into something so I didn't make a fuss. So I took Kobe/my puppy home. He seemed a bit lethargic but thought it was due to not seeing me for a few days. We get home and he goes straight to bed which was also odd. The next day he's still a bit lethargic and he smells so I give him a bath that evening. This is when everything hits the fan. I noticed he had something dried up under his chin in his coat/fur so when I bath him I put a nice amount of soap there to clean it. My puppy immediately started crying. So I rinse the soap out rinse him really well to take a look and it appears my puppy has bite marks around his neck. So you can imagine I am FURRIOUS. This is Sunday evening so I return to Pet Paradise 1st thing Monday morning. Saddie was there and I spoke to her as well as she viewed my puppy. She went to get the manager I can't remember her name but she continued to imply IF something happened to Kobe. IF he was bitten she was not showing much empathy for how upset I was and stated she needed to watch the video for his whole time there. Well she followed up with me same day via a voicemail message to say my puppy was not bitten by another do that he did it to himself. Which I thought was not true, I requested to see the videos. Never received a response to my request. I take him to our vet and was informed he was not bitten which was GREAT. But again if he had not been with other dogs I would not have thought this. The vet said my puppy had "HOT SPOTS" and this happened from being wet. Interesting because I was informed while at Pet Paradise that he had been swimming. Because they did not dry him off after swimming the moisture set in his coat and he developed hot spots causing him to scratch. So this was due to their NEGLIGENCE. The picture only shows 1 side but there are multiple spots around his neck. Needless to say I will never take him here ever again. THANKS FOR THE VET BILL DUE TO YOUR NEGLIGENCE PET PARADISE!! **Excess moisture within the dog's coat caused by bathing or swimming can also lead to hot spots** ."