Paws, Whiskers & Wags, Your Pet Crematory

"I would like to first say that I have utilized PW&W in Decatur (when our family dog Sophie passed) & now this location in Covington (for our Klausy). They were both great to work with under the circumstances. They were caring, understanding, and overall helpful in our trying times. But, I would like to highlight the Covington location. I spoke and dealt with Taylor, Emma, and Sarah in the process of our boy Klaus crossing the rainbow bridge and I am extremely grateful for them. Unfortunately, when I was able to speak to a young gentleman at the Decatur location he wasn’t very helpful when questions were asked. His answers had a “unsure” tone when answering and long pauses as unto get you off the phone. Mind you the questions being asked were about how pick up works after a vet put our dog down and if we had to ask the vet hospital to have him transported to their location. After that interaction I took the initiative to have them transport him to the Covington location (that at that moment I had not prior dealings with). I am so glad that I did. Taylor was the person I spoke to the most and she was the angel that walked my daughter and I through the process. She was Amazing to say the least, I can not put into words how much she and the rest of the ladies at this location are appreciated. They put so much thought into so many small details. Small details that for us just meant so very much in that moment… Like keeping his blanket warm and draping him with it for his viewing, the stamping his name into the paw print that was given to us, and calling us once their driver had our baby secured from the vet and once he made it to the facility. Thank you so very much for the love, comfort, and support. We appreciate it all. With love, Klaus J’s Family"

"This was the most amazing experience we could’ve had in such a hard time. They were so incredibly nice and thoughtful. 10/10 recommend using them."

"I was so impressed with everything you helped me with for Lola's passing and with all those I was in contact with during this process. this is the first time I have cremated a pet, always lived where I could put them in a special place. Thank you all again for all the help we got from you. I have already passed your info along to other pet friends."

"Mallory Meek handled and cared for my two babies who unfortunately passed only a week apart, she was extremely considerate and very empathetic. She insured they would be together and called for updates every few days, she went as far as to make sure my babies were back on my birthday. She informed me when they had arrived at my long time beloved vet, and wished me a happy birthday as well. Mallory went above and beyond to care for me and my family, she always addressed my babies by name, and was patient with me throughout the process (because I was a mess)! I cannot express how extremely comforted I felt in this extremely hard process. I would recommend to absolutely anyone who has undergone the horrible loss of their beloved pet because they do care about them and you!"